Louise S.
A cut above
First time to order from VetRX and they faxed to my vet same day (Monday) as I placed my order. Vet staff assured me they would sign and return the same day. Several days later, received an email from VetRX to let me know they received no response from vet office. When I called VetRX on Saturday morning, they still had not received. Called the vet: "the vet tech must have misplaced the Rx." I made several calls back and forth between VetRX and vet office. VetRX refaxed, Vet office got it signed and faxed before 12:00 PM (customer service closing). Codie (spelling?) at VetRX upgraded to 2-day shipping, no extra charge (I had paid for 3-5 shipping), even though they were not at fault. I received the Iverheart in time to stay "in window" for my Scruffy. I am VERY impressed and will definitely place future Rx orders with VetRX ... but I won't wait until the last minute! p.s. They didn't even charge my VISA until AFTER I had received my order.



