VETiONXReviews of vetionx.com

Response from VETiONXJun 26, 2017

We are glad to hear that your dog is feeling better! You are welcome to look through our product catalog online to see if there is anything that you may be interested in adding to further support a healthy lifestyle. There is also a link on our website that says, "Ask our Vet", that you are welcome to use as well. This allows you to submit a question via email which is responded by an actual veterinarian. This can take between 24-48 hours, but you can ask about products that we carry or more health specific if needed. We do hope that you continue to keep us posted on your progress and feel free to contact our call center directly with any product or usage questions. Sincerely, Vetionx Customer Service Team

Response from VETiONXJun 26, 2017

We are terribly sorry that you felt this way about our return policy. Every company has it's own refund policy whether it be an online company or a retail location. We do show that an RMA (Return Merchandise Authorization) number has been issued for the return of your product and an email confirmation has been sent which includes all the return guidelines. Please feel free to contact our call center with any questions as we would be happy to assist you. Otherwise, once the package has been received, a refund of the product price will be issued. There is an automatic email that is also sent once the refund has settled in our system, which does include a transaction number as well that you can use to confirm with your credit card company. Sincerely, Vetionx Customer Service Team

Response from VETiONXJun 26, 2017

We are sorry to hear that your dogs did not respond as quickly as you had hoped. Our products are homeopathic and can take time ti build up in the system, which is why we encourage all of our customers to give our product at least 30 days when starting out as timing and results will vary with each pet. After one week may not have been enough time for your dogs. This can also depend on how the product was given. Derma-Ionx is an internal medicine, but can be used externally with a spray bottle for added relief. If you were only doing this topically, that may be the reason that you did not see results. Please feel free to contact our call center directly with any product or usage questions as we would be happy to assist you. We do hope that you continue to use the product for at least the 30 days and be sure that it is given as directed for best results. Sincerely, Vetionx Customer Service Team