VETiONXReviews of vetionx.com

Response from VETiONXDec 5, 2017

We are terribly sorry for the delay in shipping. We have checked with the USPS on this international shipment and it shows that the package is still being held in customs waiting for clearance. That was last updated on the 29th. Typically, the next step would be that they contact you regarding any customs fees prior to scheduling a delivery. We do hope that this gets processed as soon as possible so that your dog can get some relief from the discomfort and pain they are currently feeling. This shipping information has been sent to your email address as well. Sincerely, Vetionx Customer Service Team

Response from VETiONXSep 25, 2017

After reviewing your recent purchase, we do show that your pet only been on the product less than a month. For some, it can take some time to build up in their system before the body can begin responding effectively, which is why we do encourage customers to give our products at least 30 days. However, it you not happy after at least the 30 days mark, you are welcome to contact our call center directly if you would like to take advantage of our return policy. Sincerely, Vetionx Customer Service Team.

Response from VETiONXOct 19, 2017

We are sorry to hear that this has happened. We are not certain what caused the delay in shipping once USPS picked up the package. However, we do show that your account has been credited. Please feel free to contact our call center directly with any other questions or concerns. Sincerely, Vetionx Customer Service Team

Response from VETiONXSep 18, 2017

We are terribly sorry to hear that your pet has not responded to Derma-Ionx. Some pets can take longer than others before responding positively to homeopathic medicines, which is why we do encourage customers to try our products for at least a full 30 days. We do however see that this is a recent purchase, but if you are not satisfied with our product, please feel free to contact our call center for return instructions. Sincerely, Vetionx Customer Service Team

Response from VETiONXSep 1, 2017

We do apologize for the delay in shipping. According to the tracking number, USPS is experiencing a delay unfortunately. As of August 22nd, your package is on it's way. We have sent the tracking information to your email as well. We do hope that your package arrives soon. If you still have not received your package by next week, please feel free to contact our call center directly for further assistance. Sincerely, Vetionx Customer Service Team

Response from VETiONXAug 18, 2017

We are terribly sorry to hear that you have not noticed any improvements in pets condition. Since Derma-Ionx is a homeopathic medicine, it can take time to build up in the system before their body can begin responding, which is why we encourage customers to try our products for at least 30 days. While the product does come with a spray bottle and can be used topically for added relief, it is first and foremost an internal homeopathic medicine and should be given on a daily basis. Some customers that mix the product in with water, do not always get the best results, unless it is just enough water to drink in one drinking. Since we are not sure how the product was administered, we can not know for sure if that was the issue here. We do show that you have purchased 2 bottles just over a month ago. We would be happy to speak with you regarding our return policy if you would like to take advantage of that. An email has already been sent and we await your response. Please feel free to contact our call center directly as well, as we would be happy to assist you. Sincerely, Vetionx Customer Service Team!

Response from VETiONXAug 15, 2017

We do appreciate you taking the time to give us your feedback on how the product is working out so far. After reviewing your order information, we do show that this is a recent purchase. Since our products are homeopathic, it can take time to build up in the system before the body can begin responding, which is why we encourage customers to try our products for at least 30 days, with regular use. There is an option of a crisis dosing as well if the symptoms appear to be more severe. You are welcome to contact our call center directly with any product or usage questions as we would be happy to assist you. We do hope that you continue using the product for the recommended time and keep us updated on Buddy's progress. Sincerely, Vetionx Customer Service Team