VeteranstitchReviews of veteranstitch.com

Response from VeteranstitchJul 27, 2026

Five years and two caps a year, you have earned better than what showed up, and I am sorry we let you down on this one. The packaging is on us, plain and simple. A cap should never arrive wadded into a plastic bag, and I am raising that with our fulfillment team directly. On the cap itself, if the quality is not right, I want to see it and fix it, a replacement or whatever makes this square with you. The shipping time is fair criticism too. One honest note, not to dodge your point but because you deserve the facts: our caps are produced and shipped from Vietnam, not China. Please email [email protected] with your order and I will handle this personally. Loyalty like yours deserves a real fix, not excuses.

Response from VeteranstitchMay 13, 2026

Thanks for the review, and I want to respond honestly rather than just apologize. On the spelling, I pulled your order from our system. The name submitted at checkout was "Haye" (without the final S), and the cap was produced exactly to that spec. The order confirmation email you received from us at the time of order shows the same. So while I understand the frustration of receiving a cap that doesn't have your full name on it, the missing S happened at the checkout entry, not at our production line. Despite the order being correct to the spec submitted, I did offer a remake of the corrected "Hayes" cap with a small $15 production fee contribution from you (with us covering the rest of the cost plus shipping). That offer is still on the table and the remake can be in production the same day you confirm. We don't typically remake custom-embroidered orders for free when the original was made to spec, but I want to meet you partway. We respond to every customer who writes in. If you've felt unheard, please reply to my email on this thread or write directly to [email protected] and I'll take care of you personally. The corrected cap is one $15 confirmation away. Best regards, Vinci VeteranStitch Support

Response from VeteranstitchMay 13, 2026

Thanks for the review, and I want to respond to each point you raised honestly. On the support silence: You're right, and there's no excuse for a month without a reply. We're a small operation and ran into a backlog stretch, but that's on us to fix, not on you to absorb. I'm sorry no one got back to you when you needed it. On the cap not matching the advertisement: This is a real and recurring issue we need to address. Our product listings use flat vector mockups that show every detail of a design crisply at digital resolution. But when the same design is converted to actual embroidery on a curved cap front, fine detail compresses because embroidery has hard physical limits (stitch density, thread thickness, smallest readable text size). The cap we ship is always going to look softer than the listing image. That's a transparency problem on our listing side, not on yours for trusting what you saw. On whether the caps are made in USA: No, they're not. Our caps are produced overseas, in Vietnam, by our embroidery partner there. We're not US-based manufacturers and we don't claim to be. If "made in USA" is important to you, this isn't the right brand. There are veteran-owned, US-based embroidery shops that do offer that. If you'd like to actually resolve your specific cap issue, please email [email protected] or reply on the existing email thread. I'll personally pick up your case and offer a path forward (remake, partial refund, or whatever fits the situation). You shouldn't be left without a resolution after waiting a month. Best regards, Vinci VeteranStitch Support