Vestigee Reviews | Read Customer Reviews of vestigee.com

Vestigee Reviews | Read Customer Reviews of vestigee.com

Vestigee reviews

655 approved reviews, newest moderated first

Marieke M.
Sep 17, 2026
Quick refund
Quick refund
Response from VestigeeSep 18, 2026
Hello, Thank you for your review. We are glad to hear that you were satisfied with the efficiency and speed of our refund process. Lily, Customer support manager
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Ramiro Goncebat R.
Sep 17, 2026
Voir mon père bouger à nouveau a été…
Voir mon père bouger à nouveau a été quelque chose de merveilleux pour moi ; j'ai été profondément ému. Je recommande vivement cette application.
Response from VestigeeSep 18, 2026
Bonjour, Merci infiniment pour votre retour si touchant. Nous sommes ravis d'apprendre que l'animation de la photo de votre père vous a apporté une telle émotion. C'est précisément pour offrir ces moments de reconnexion avec nos ancêtres que nous avons conçu nos outils de restauration et d'animation. Merci pour votre recommandation et merci de faire confiance à Vestigee pour préserver votre histoire familiale. Lily, Responsable du service client
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Richard S.
Sep 17, 2026
Bullshit
Charged me and made me wait a whole hour to give me a family tree report and the only thing there was stuff I had to manually input to start the search. If I could give zero stars I would because this is definitely a scam site.
Response from VestigeeSep 18, 2026
Hello, Thank you for your review. We are sorry to hear that your experience did not meet your expectations. Please note that Vestigee provides tools to build your tree and access billions of data points; however, the initial input is necessary to help our system locate relevant historical records. We take your feedback regarding the report generation time seriously as we strive to improve our service. We invite you to reach out to us by email at [email protected] with more information on your case so we can assist you further and look into your subscription. Best regards, Lily, Customer support manager
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Audrey G.
Sep 17, 2026
Merci pour la découverte
Merci pour la découverte! Site internet intéressant et facile à comprendre!
Response from VestigeeSep 18, 2026
Bonjour, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous trouvez notre site internet intéressant et facile à utiliser pour vos recherches généalogiques. C'est un plaisir de vous accompagner dans la découverte de votre histoire familiale. Lily, Responsable support client
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salah
Sep 17, 2026
Une collaboration professionnelle très positive
J’ai découvert Vestigee dans le cadre d’une collaboration professionnelle. L’équipe a été claire, réactive et agréable. J’ai également pu explorer la plateforme, dont l’interface est moderne et intuitive pour construire et enrichir son arbre généalogique. Une expérience très positive !
Response from VestigeeSep 17, 2026
Bonjour, Merci infiniment pour ce retour positif ! Nous sommes ravis d'apprendre que vous avez apprécié la réactivité de notre équipe ainsi que l'aspect moderne et intuitif de notre interface pour la création d'arbres généalogiques. C'est un plaisir de savoir que votre expérience de collaboration a été à la hauteur de vos attentes. Lily, Responsable du support client
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MT
Sep 17, 2026
The problem was quickly resolved
The problem was quickly resolved. Communication was simple and pleasant.
Response from VestigeeSep 17, 2026
Hello, Thank you for your review! We are delighted to hear that your issue was resolved quickly and that you found our communication pleasant. Providing efficient and friendly support is very important to us. We hope you continue to enjoy exploring your family history and using our photo enhancement tools on Vestigee. Best regards, Lily, Customer support manager
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Jennifer
Sep 17, 2026
Réponse rapide
Réponse rapide Lily est agréable et trop gentille Ma demande a été acceptée et le service client m'a répondu très vite .
Response from VestigeeSep 17, 2026
Bonjour, Merci infiniment pour votre retour positif ! Je suis ravie d'avoir pu vous aider rapidement et que mon accueil vous ait plu. Votre satisfaction est notre priorité chez Vestigee. N'hésitez pas à nous solliciter de nouveau si vous avez besoin d'aide pour construire votre arbre généalogique ou explorer nos archives. Lily, Responsable du support client
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Kristine G.
Sep 17, 2026
I am very disappointed with how this…
I am very disappointed with how this subscription payment was handled. Payment was taken from my account without any prior notification that my free trial was about to expire or that I was going to be charged. I also received no receipt or confirmation email after the payment was taken, so I had no immediate notification that the transaction had occurred. When I contacted the company to request a refund, I was told that the transaction was more than 30 days old and therefore could not be refunded. However, the payment only appeared in my bank account two days ago. The lack of advance notice, the absence of a receipt or payment confirmation, and the refusal to provide a refund have made this a very frustrating experience. I would strongly recommend checking the subscription and cancellation terms carefully before signing up.
Response from VestigeeSep 17, 2026
Hello, Thank you for your review. We sincerely regret that your experience with our subscription and billing process has been frustrating. We have taken note of your comments regarding the notification process and the clarity of our refund policy. To ensure we investigate this discrepancy regarding the transaction date and your bank statement further, we invite you to reach out to us directly at [email protected] with your account details and any supporting information. Our team will be happy to look into your case personally. Best regards, Lily, Customer Support Manager
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