Vertagear has emerged as a leader in the gaming chair market. Comfortable and elegant, these gaming chairs do not disappoint. Shop Vertagear, every time.
Vertagear (vertagear.com) has 103 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Rick G.
I had purchased the PL4500 VERTAGEAR chair back in August 2019. Recently the base of the chair broke and I submitted a warranty claim. They replaced the base of the chair after 3 years of use with no issues and I would recommend their company and their products. Jimin was my key Customer Service contact who assisted me with the process and ensured I was a satisfied customer. I plan on purchasing from them in the future. Regards, Rick G.
Karrie
This company has been nothing short of AMAZING!! My son received his gaming chair through the Little Wish program. We had no other information on the details of the chair that was purchased back in 2019. Since then our son has absolutely LOVED his chair and had informed us recently that the seat cushion has a couple of rips in it. I contacted Vertagear customer service and explained the situation. His chair was outside of the warranty on that part. We were given the option to buy a replacement seat cushion or buy a new chair. We responded to their email asking what the prices for both were, completely okay with making the purchase. They then came back to us with a “one time offer” to replace the seat cushion for free. The seat cushion arrived in perfect condition a few days later. Their communication and customer service was spot on and AMAZING!!! We haven’t received customer service this well from many companies in a loooooong time!! Well done Vertagear!!!!
Andrey
I have contacted the Vertagear support due to the broken armrest on my chair. The Vertagear support was very responsive in collecting necessary information and processing the claim. Although the replacement part was on backorder, they shipped armrest set from the more expensive chair, which was compatible with my chair.
WinksBros
Very quick to respond and hooked me up with a new set of wheels when one wheel broke
Avery R.
I was waiting a little long for my chair, when I reached out to support, and they got back to me promptly and told me the color I wanted was backlogged. They Kindly offered to change the color of my chair and worked with me through the rest of the process, until I received my chair a few days ago. I have to say I am very pleased; this chair was very easy to assemble and truly helps my posture and makes my back feel better.
Christina B.
Worst experience with customer service I’ve ever had. The metal they use for these chairs is trash. Literal trash. Mechanism under the seat sheared near the bolts, just cracked and broke off. Attempts to replace parts ended with parts sent that don’t fit my chair. It’s a disaster that has now cost me hundreds and I can’t use this chair at all since it won’t lower anymore than my knees level with my desk. Don’t buy here. Save your money for a brand that appreciates customers.
Chuck K.
The PL6800 is truly extraordinary for me (even compared to my previous PL4500). Very easy to put together, and the new seat modifications live up to the marketing hype and then some. Congratulations to Vertagear for a truly excellent product.
Alex G.
Simplified process, courteous, and prompt.
