VertagearReviews of vertagear.com

The responses were quick, the representative was nice, and we were able to get everything taken care of perfectly!

I bought a gaming chair 3 years ago. It’s out at the curb for trash tonight. Don’t waste your money! From the start, this has been a terrible company to work with. Ordered in April of 2020, received June of 2020-damaged-which then took weeks of me emailing and calling to get anyone to respond to me. Then took weeks for replacement parts. The piston failed a couple of months ago, the frame is cracked but of course happens to not be covered under warranty. Exactly what I expected but nonetheless disappointing. Don’t give your hard earned money to this company. Don’t know which is worse, their customer service or their product…both absolute crap.

Chair piston failed after few months, i asked for a replacement and after they agreed to send a new piston i have been left waiting for months. I then contacted them again and they are just taking time probably because they do not have anything to send and they are hoping for me to forget. Overall very disappointed with this super expensive chair, many other people had the same problem so do not take the chance , buy elsewere. these chairs are not well made and expensive. Mike M from Customer service is just embarrassing .

The part replacement process was very fast and easy, the part arrived within days. It is very difficult to replaced it, I was not able to do it yet. The old gas piston is very difficult to remove from the chair.

TLDR they dont honor their warranty support anymore. Bought a triigger 350se chair in 2018, it broke in 2019, got a replacement a bit later. Chair broke again in 2020 in the exact same way, again contacted support who said they would send me a replacement part. I waited 3 months+ and heard nothing, so i sent them a follow up email in the same email chain asking what was happening, but i heard nothing, repeat a couple times over the next 3 months. I then started a new support ticket via their website where they respond within a week, went throught all the information again taking a month+, end up with a response that they will replace my stuff and get ghosted again. Repeat again twice Latest attempt was in january/february 2023, and they stopped responding again. So it seems they respond to NEW emails but never actually send anything anymore, likely because they dont actually have anything to send as they told me their eu office shut down in 2020 ish and they probably cant be bothered to figure out a way to send stuff from asia or wherever they have warehouses now.

While the pl6000 was a nice chair, the aftersales support is near no existent. The seat mechanism broke after 2 years and i asked for a replacement part they told me i had to buy it which i agreed and then ghosted me for months. I had to open a total of 4 tickets to finally tell me that they wont give me the part. Well bye bye vertagear you lost a good customer. Stay away because after sales support is no existent.

Just created an Trustpilot account to rate this company. As a lot of others, my chair broke after 4 years and it was withing the 10 year warranty. Contacted them and they where willing to send a replacement. From August 2022 to February 2023 they stopped replying to my emails about the situation of my replacement part. "It's been six months and still no word, I don't deserve it?" cit. Stan. People, stay away from them. They just buy Youtube journalists reviews. SCAM

I'm extremely disappointed with the lack of response from Vertagear regarding the warranty part I was promised for a gaming chair. It's been over two months and I still have not received the part, despite multiple attempts to reach out for an update. Now they've ghosted me. The lack of communication and unwillingness to provide an estimated time of arrival is unacceptable. Good luck if you ever have to use Vertagear's warranty.