Michael
Issue Fell on Deaf Ears
I had two issues with this chair, the first one (seam tear) was taken care of slowly, but eventually. The second issue was actually structural (cracked baseplate) and because the product is no longer made/stocked it was not covered under warranty and the "promised" discount to purchase a replacement was never received. The week plus delays in replies to my questions were unacceptable and unfortunately led me to purchase a different brand as I had no idea if this issue was going to be resolved.


