L R.
Miserable support but I love my desk now
I love my desk now, but it didn't work when I got it. I never want to see "ASR" ever again. The support process was absolutely miserable. There is no weekend support and repeated emails went unanswered for days. They never responded to emails. I had to call over and over on the phone to get help. Every time I got someone on the phone, they had me do the same exact things for about a half hour before they would believe there was actually a problem. I spoke to three people before they finally decided to talk to an engineer. Bottom line is that it took about three weeks to get them to finally send me out everything but the top of the desk. And then I had to take everything apart and put it all back together again. It finally worked, and I am very glad to have that awful experience behind me.



