VersaTablesReviews of versatables.com

My company ordered the desk back in 2021, and it was delivered within a decent time. However, in February 2023, the keyboard's support snapped in half. The two screws were placed in particle board and snapped in half. I emailed all customer contact emails with no reply for a month. I then contacted customer service; they charged $150 for a replacement since I was out of warranty. I completely understand that, but it's been months, and still no product has been delivered. I just contacted again after a month of it being prepared, and Eddie stated that he would be in contact with an update. This communication has been going on since February and May with still no resolution. It's such a disappointing experience since Eddie has been so nice every time I've dealt with him, but enough is enough.

Good day, ma'am or sir; I would like to say, for a $1399.00 product, proposed to support 'professional' drafting/architecture/engineering, there are too many discrepancies for me to give you a good rating.   First and foremost, your assembly instruction graphics and text were cut off on the (Top, Left, & Right) sides of the paper and appeared to be printed by an adolescent.  I had to guess where the portions of the paper were cut off.  In addition, the graphics, text, and the actual materials were not completely consistent; some holes and parts of the desk were not what they appeared in the drawing nor were they able to install where the graphics indicated. Secondly, the "Monitor Platform" (24"x31") tabletop was warped and the screws too short, requiring me to go to Lowes to purchase screws of the same thread and long enough to reach through the holes in the metal and then into the bottom screw brackets of the tabletop. Third, the fabrication of the holes in the "Back Cross Support" and the "Front Cross Support" was not accurately drilled in the correct portion of the left side of the table (when looking at the table from the front).  In addition, the pilot holes in the bottom side of the "Main Platform" were not drilled to support the original installation.  Further, the two "Middle Support Brackets" designated to connect the "Gas Spring Supports" had one of the socket mounts installed on the wrong side of the bracket.  Incidentally, I had to move the (far left) "Middle Support Bracket" to the right by one set of holes, drill new pilot holes, and appropriately mount the "Gas Spring Supports". Lastly, the "Middle Support Bracket" designated as the left bracket for the drawer was bent to the left.  Additionally, the bracket holes (in the "Front Cross Support") were drilled too close to the right, making the drawer not fit or slide properly into place; The left edge of the drawer impacts the left "Middle Support Bracket". This product is nowhere near worth the $1399.00.  I will ensure other personnel in my professional arena are aware of the craftsmanship, and lack of attention to detail in this product.  Please have your engineers, fabrication department, graphics designers (for assembly manual), and quality control fix these discrepancies. Separately, every graphic of the table on the website has a parallel drafting ruler on the table; however, the graphics for the table assembly (the ones that arrived) show no parallel drafting ruler. Consequently, I had to purchase and FedEx ship a parallel rule after the fact. This type of misinformation should be avoided at all costs. Indicating that the ruler "could be installed on the table" versus hiding the notation that it is not included is beyond a shadow of a doubt false advertising, poor professional conduct, and bad business. Respectfully submitted,  Teddy Bunnell

I can never get a proper answer on credits owed and products owed

I was expecting a little better quality for the price I paid. Stand is very flimsy compared to others around the office.

Good product but poor service I ordered a PowerPro to work at home. Everything seemed to be fine on the order, and then next day an email that the order was on 'Manual verification' with no other info. Shortly after, I received a notification that the charge had processed from my card company. 10 work days later, I contact customer service to find out status. They said it was still on manual verification. I told the support person I had been charged and asked what additional verification was needed. They didn't know but promised to get back to me in 48 hrs. They didn't get back to me. Contacted them again, and it was because my company's VPN mad it look like the order was from Asia, shipping to the US. Second rep sent me a form to fill out. Sent it back, and I was assured it would ship in the next few days. Nope, called again to find out what was up. The finish on my order wouldn't be available for a while. I didn't really care about the finish, so they sent a PowerPro Plus they had in stock in white, which was fine. The desk is great. The company needs to learn to communicate with customers so that the customers aren't left hanging when they have already taken their money.

Item came in chipped and scraped, was definitely not packed well and FedEx just left it outside on the street of our commercial building. Definitely need to fix these problems if you're charging that much money.