VersaDeskReviews of versadesk.com

Great product and very easy to use.

I enjoy working with Randi Moskowitz on ordering VersaDesk for our customer at Atrium Healthcare. She is very responsive to my emails along with following up with me to make sure I'm all set on all the orders I order from them. She has top notch customer service skills that I don't mind when things are delayed because she a great communicator. Keep up the good work Randi! :-)

We urgently needed a specific drafting table made by VersaDesk for a national television commercial, and Randi Moskowitz moved heaven and earth to make this possible. For the most part, customer service is dismal these days, but Randi Moskowitz was an absolute star. She kept in touch, gave me updates, and ensured that the table was in perfect condition, had all the accessories we needed, and was on time for our pickup. Thanks so much for this stellar interaction with your company. It was much appreciated.

I am beyond frustrated with my order experience with Versa Desk. I called many times. We really needed these desks before December 5th. I called customer service and was advised that there was a problem with the production as there was a manufacturing error and that they needed to rebuild the desks and that I should get them before the week of Christmas. When I called back the second time. On I was advised that they will ship before the new year. I asked customer service if they can change the ship speed and charge the card for the difference and the lady said she would check into it and call me back and that was three days before Christmas, and I never heard back. I am also very frustrated to find out that the sales team mentioned it takes three weeks for the particular desk that i ordered to ship. I placed my order on November 14, 2022, and it has been WAY longer than 3 weeks! I do believe that your company needs to update the website to reflect accurate information and not have false information posted, such as “Always in Stock” “Ships Fast” “Ships in 10-15 business days” as this has not been my experience. These two desks are just to see if they will fit and if they do, we would be placing a substantial order, however with the current situation and experience, I am not sure that we will proceed with using Versa Desk in the future if this is how we are going to treated on future orders.

great as always

1/15/24 update, two years in the desk is working fine (knock on wood), the only issue I have had is the paint powdering off where the motors go up and down the legs of the unit to raise and lower the desk. It's unsightly and messy but otherwise the only other disappointment was the wood had no sealant on it and the lamination on the edges was incomplete leaving holes in the sides. The unit is VERY solid and has no issue with three very heavy monitors. The unit struggles on one side with the weight of the desktop, so know if you plan to attach a desktop pc that the motor on that side will not raise and lower the desk level with the other motor and you will need to ensure that both sides completely raise or lower. Original Review: Still waiting for all desk components 60 days later. On 11/24 I ordered the Foundry Bench Versa Desk online and was billed immediately. It was a good special and I was excited to get my new desk. Several weeks went by, (it was advertised as "in stock ready to ship") I called several times and was told it hadn't been manufactured yet and that it would ship the following week. I called the end of that following week, still not ready to ship, probably next week. I received the shipment with the desk on 12/20 however it was missing 3.5 of the six desk accessories. Several additional e-mails and phone calls later I received random e-mails without important details like tracking numbers. I was finally delivered one of the 2.5 missing items on 1/16 (missing pc holder) and the additional .5 item (the second arm of the dual monitor arms) on 1/24. I am STILL missing the OmniView Laptop Arm and it has now been two months! Customer Service is filled with nice people but they are inconsistant at best. They will tell you that they will take care of it, they will help get you the information or that they will reply to you or call you. In the end you may receive random ticket e-mails with no details and random order information with no details. There does not appear to be a single person who could manage to comprehensively collect the information and then resolve the issues. I worked with Imma Maria, Louie Ortiz and Eduardo Silva, yet none of them sent me any response in print or could confirm what items were being shipped and when. I gave two stars because overall, I am thrilled with the idea of the desk and the quality seems solid and not tippy at all. After a few weeks of use however, the paint is being pressure ribboned off where the desk rollers track along the metal frame. The versa desktop had no finishing to protect the bamboo wood, in the photos it appears to be a finished product. The wood is smooth but requires several coats of linseed oil to protect it. I couldn't believe they were shipping out sanded unfinished boards. The instructions are not great but it's clear they tried to get it right. Even the basic assembly bolt size was grossly incorrect. There is a huge difference between 3/8 and 9/16 bolts. If you are not good at building things this is something you'll want to have someone else that has a general understanding of how something should go together to build for you. The online order process was ridiculous with zero transparency on order placement through order fulfillment. That piece of the process gets a solid F. Still waiting on the last accessory and now I pray that nothing goes wrong with the motors!

I bought the new Foundry Bench Corner Standing Desk this desk is amazing!! If you are looking for a lot of workspace this is the desk for you! Veronica from customer service followed up through the entire process! I was able to assemble the desk myself with a very good instructions guide. If you are looking for the best you found it!!

awesome product ready to use right out of the box