VersaDeskReviews of versadesk.com

The right leg of my Versa PowerLift L-shaped desk is stuck in the fully extended position. I contacted Versa customer service by phone and they don't even answer with a greeting or state who they are. I had to say hello multiple times until someone responds. Then their audio is so bad I couldn't understand half of what they said. I stated the problem with my desk and all I got was to send an email to support. So I did that and waited 4 hours but got no acknowledgement. I called back and went through the same issue as the first call and was told they'd send the email over to their engineering team and get back to me. I asked how soon and they couldn't say. So I now have a $1,300 desk turned on its side in my office and nowhere to work. I wish I'd spent more time researching this company.

I ordered my Versa Desk Foundry model in mid July. Had several contact with customer service answering questions about the desk. It arrived July 30. I dismantled my old desk, only to open the numerous boxes for the Foundry and discover damaged parts and missing caster wheels. I had no choice but to put it together so I could get back to work. I immediately contacted customer service by email and text. Initially the text contact was responsive and assured me the parts would be forthcoming by Thursday. Nothing came. Attempted contact several more times, they stopped responding. I was able to make contact by phone twice more and was once again assured the parts would be coming shortly. Then they stopped answering and will not return my calls. It’s now Mid September and nothing has arrived and no one will reply. I’m effectively unable to use the desk as advertised and I really wish I would have looked for these reviews before making such a substantial investment. If you are considering purchasing from Versa Desk, take heed - the bad reviews are here for a reason. Really disappointed. Wanted to wait for them to make it right before leaving a review but it seems like that ship has sailed.

Where to even begin... I had given three stars until I got the email that said my review was live and it wasn't. I'm submitting this directly on Trustpilot rather than the link Versadesk sent me. That means, all of the images I uploaded aren't visible wherever it says "(see image below)." First off, I ordered and am reviewing the Micro Power Desk Riser - Single. I have to say that I was initially excited to find this item on Amazon because it was just what I needed. I went directly to the Versadesk website from there and found (what I thought was) a good deal on it, $149.00. Unfortunately, that's about where all of the good vibes end. 15 May 2024 - Item ordered. After completing my purchase online, I received... nothing. Every online/e-commerce purchase I have ever made has sent me a confirmation email that verifies my order has been received. Not so with Versadesk. 17 May 2024 - Dispute lodged. I gave the unknown status a couple of days figuring wires got crossed. When there was still no communication, I filed a dispute with my payment provider. What was I supposed to think? After all, my money went to them, but I didn't hear anything in return. 20 May 2024 - Versadesk responds. The first email at 9:42am states, "We're on it" and "We're pulling your order." The second email at 9:44am states, "We're building your order" and "As soon as we double-check your order for quality and accuracy, we will shoot you another email!" 21 May 2024 - Versadesk didn't send me an email, I received shipping information from UPS MyChoice. 24 May 2024 - Item arrives. I'll give five stars for their packaging, that's it. I hate to say it, but the quality I was expecting just wasn't there. The power cords are mismatched (see image - the image shows mismatched cords, a straight line with a plastic lock that's useless because what it connects to is an elbow), the post is misaligned by a degree or two in relation to the mount (see image - the image shows a level picture on my wall while the monitor on the riser is off kilter), and the rising segment of the stand impacts with the motor housing attached to the base (see image - there are flecks of plastic where the two rub against each other each time the riser is lowered). To be honest, I'd say it's probably worth the $149.00 I paid for it, but not one cent more. Heaven forbid the riser fails, I'd hate to test the warranty service out. Other than that, I'd say steer clear.

This would be a one star review except I did, finally, get all the parts to set up my desk. Absolutely no thanks to anyone I talked to EXCEPT for one sales agent. It took 3 shipments, 4 months and hours and hours of phone calls (where they mostly implied that I was an idiot and couldn't measure) for them to listen to me about parts missing, or not lining up right. I like the desk now that I finally have everything but don't trust them or their warranty at all after this mess so I sure hope it lasts. I was trying to support an American company that stood by their product, but they obviously don't care. What a headache.

1/15/24 update, two years in the desk is working fine (knock on wood), the only issue I have had is the paint powdering off where the motors go up and down the legs of the unit to raise and lower the desk. It's unsightly and messy but otherwise the only other disappointment was the wood had no sealant on it and the lamination on the edges was incomplete leaving holes in the sides. The unit is VERY solid and has no issue with three very heavy monitors. The unit struggles on one side with the weight of the desktop, so know if you plan to attach a desktop pc that the motor on that side will not raise and lower the desk level with the other motor and you will need to ensure that both sides completely raise or lower. Original Review: Still waiting for all desk components 60 days later. On 11/24 I ordered the Foundry Bench Versa Desk online and was billed immediately. It was a good special and I was excited to get my new desk. Several weeks went by, (it was advertised as "in stock ready to ship") I called several times and was told it hadn't been manufactured yet and that it would ship the following week. I called the end of that following week, still not ready to ship, probably next week. I received the shipment with the desk on 12/20 however it was missing 3.5 of the six desk accessories. Several additional e-mails and phone calls later I received random e-mails without important details like tracking numbers. I was finally delivered one of the 2.5 missing items on 1/16 (missing pc holder) and the additional .5 item (the second arm of the dual monitor arms) on 1/24. I am STILL missing the OmniView Laptop Arm and it has now been two months! Customer Service is filled with nice people but they are inconsistant at best. They will tell you that they will take care of it, they will help get you the information or that they will reply to you or call you. In the end you may receive random ticket e-mails with no details and random order information with no details. There does not appear to be a single person who could manage to comprehensively collect the information and then resolve the issues. I worked with Imma Maria, Louie Ortiz and Eduardo Silva, yet none of them sent me any response in print or could confirm what items were being shipped and when. I gave two stars because overall, I am thrilled with the idea of the desk and the quality seems solid and not tippy at all. After a few weeks of use however, the paint is being pressure ribboned off where the desk rollers track along the metal frame. The versa desktop had no finishing to protect the bamboo wood, in the photos it appears to be a finished product. The wood is smooth but requires several coats of linseed oil to protect it. I couldn't believe they were shipping out sanded unfinished boards. The instructions are not great but it's clear they tried to get it right. Even the basic assembly bolt size was grossly incorrect. There is a huge difference between 3/8 and 9/16 bolts. If you are not good at building things this is something you'll want to have someone else that has a general understanding of how something should go together to build for you. The online order process was ridiculous with zero transparency on order placement through order fulfillment. That piece of the process gets a solid F. Still waiting on the last accessory and now I pray that nothing goes wrong with the motors!

The desk did not arrive by the date timeframe as promised when I ordered saying it would ship out by the end of the week. When it arrived, the pre-drilled holes for the legs did not match the set-up and my Systems Department at the library had to drill new holes to get the top and legs to fit together as intended. Then I contacted customer service to request a return of the wheels that do not fit my desk. They were ordered because they were suggested at the time of check-out. However, there was no note that they do not fit the desk I ordered in that suggestion. It only appears in a tiny note at the bottom of the sales page. Overall I'm disappointed with my experience. Yes, the desk works, but everything else was not as good.

It is good for one’s back. But it causes other ergonomic issues when working with the setup of 2 monitors 1 laptop and keyboard. I had to stop using versadesk because was feeling more pain then before. Now the versadesk is on the basement useless. When trying using versadesk with the equipment ratio I just mentioned, it is highly NOT recommended.

I've actually enjoyed most of the products I've purchased from Versadesk. However one desk broke a couple months after receiving it, and its been about 3 months of trying to get it resolved now, and still no resolution. Sales rep Eduardo Silva keeps saying he is going to send replacement parts, but nothing ever comes. He hasn't returned emails, and didn't return my employees calls, so I had to get involved, with still no resolution. If nothing goes wrong, you will probably be happy with their products, but if you have an issue, I can't tell you with any confidence that it will ever be taken seriously much less ever get resolved. They are really awful at customer service, in my experience. This is an update to my original post... I finally did receive a replacement desk, after months of trying to get some resolution.