VersaDeskReviews of versadesk.com

I purchased the 60x30 standing desk. It worked well until it didn't. The "lifetime original owner" warranty is worthless, because as far as I can tell they have no Customer Support. You can send an email. You can log a ticket on their Customer Support portal. You can call (get sent to voicemail) and leave messages multiple times. But no one ever follows up. This is no way to maintain customer loyalty.

The right leg of my Versa PowerLift L-shaped desk is stuck in the fully extended position. I contacted Versa customer service by phone and they don't even answer with a greeting or state who they are. I had to say hello multiple times until someone responds. Then their audio is so bad I couldn't understand half of what they said. I stated the problem with my desk and all I got was to send an email to support. So I did that and waited 4 hours but got no acknowledgement. I called back and went through the same issue as the first call and was told they'd send the email over to their engineering team and get back to me. I asked how soon and they couldn't say. So I now have a $1,300 desk turned on its side in my office and nowhere to work. I wish I'd spent more time researching this company.

I ordered my Versa Desk Foundry model in mid July. Had several contact with customer service answering questions about the desk. It arrived July 30. I dismantled my old desk, only to open the numerous boxes for the Foundry and discover damaged parts and missing caster wheels. I had no choice but to put it together so I could get back to work. I immediately contacted customer service by email and text. Initially the text contact was responsive and assured me the parts would be forthcoming by Thursday. Nothing came. Attempted contact several more times, they stopped responding. I was able to make contact by phone twice more and was once again assured the parts would be coming shortly. Then they stopped answering and will not return my calls. It’s now Mid September and nothing has arrived and no one will reply. I’m effectively unable to use the desk as advertised and I really wish I would have looked for these reviews before making such a substantial investment. If you are considering purchasing from Versa Desk, take heed - the bad reviews are here for a reason. Really disappointed. Wanted to wait for them to make it right before leaving a review but it seems like that ship has sailed.

Order took 52 days for 5 magnetic power strips When they finally got here, they weren't even magnetic Called for RMA Support says they will email me RMA, still waiting...

My company has 2 Electric Standing Desk Converters and they both make a loud squeal when either raising or lowering. After trying WD40 on the moving parts, I had contacted VersaDesk 4 months ago for a solution. The customer service person requested a video example which they sent over to an engineer for review. Since then I have followed up several times with no response. We will be buying our desk risers elsewhere from here.

ordered the foundry april 11th, its now june 3rd. Last email i recieved was 20 days ago stating that it was in the final inspection and packaging step. Still haven't gotten any tracking information. 2 emails sent, zero response

Ordered a $1800 desk almost 3 weeks ago and have emailed and text multiple times to ask when it is going to ship and no response. Will probably have to contact cc company and have them reverse charges. They took my money but now not a peep from them since the day of ordering. Would not recommend!!!!!

Customer Service was great! Our rep Lizz was so understanding of our needs, patiently explained all options, and was very professional. We purchased two VersaDesks and two dual monitor arms.