VersaDeskReviews of versadesk.com

This company is great!

I purchased the larger of the Foundry Bench™ Corner Standing Desks. I am delighted with the quality of this desk and so glad I went ahead with my purchase. This is one beautiful desk, and it's very robust and seems VersaDesk literally thought of everything when packaging. I have 2 work computers, each with 2 monitors, and a personal computer too. The craftsmanship was outstanding, and the frame is as sturdy as one could have hoped for. I read some negative reviews, and although I loved what I saw in the pictures, I hesitated to purchase because of them. I couldn't find a desk I liked better, but I was going to settle for something I didn't like as much from a competitor. Their products were on back order, so I decided to take a risk despite the reviews, and it turned out to be a brilliant decision. I worked with the product experts Lizz and Randi who answered all of my questions. The customer service manager, Preston, was so on top of things that he was proactive with some communications when I followed up with shipping questions. Seemed they were attentive at every step. I have a relative who came to my house for a holiday celebration; she was retired but had worked her entire career in office furniture sales and was a competitor of VersaDesk. She was in awe of the quality of this product. Morale of this purchase story - don't believe everything you read on the internet as gospel, and just know you get what you pay for. In this case, you pay a price consistent with a quality product, and it was most certainly worth the cost.

Had some problems with the assembly but the company went out of their way to make it right. They even sent an installer to assemble it for me free of charge.

HEED OTHER'S WARNINGS ABOUT THIS COMPANY I ordered this desk 1/7 with a quoted delivery date of 1/19 The package finally came weeks later. Halfway through building the desk it became apparent they had shipped TWO of the lefthand sides of the desk, and none of the righthand side - making it impossible to build the desk. Promises of overnighted parts, to no avail. I'm now 7 weeks since ordering and have a pile of useless aluminum and particleboard in my floor that's cost me $1600+ DON'T DO IT

I ordered an elite desk top and quad monitor stand November 29th. I got the desk in less that a week, but the monitor stand was missing even though the tracking showed both. I contacted support and was told they were seperated and given new tracking for the monitor stand. Upon receiving the monitor stand, it was only the arm for one set of monitors. We were a week later at this point and I was unable to use the desk with the monitor stand. I contacted support again, after 4 days they finally shipped the missing parts. We are now 2 weeks later, the monitor stand arrives and it will not thread together for the stabilizer and support pole. I bought a stand alone mount on Amazon for $50 and it is twice the quality of the $200 stand from versadesk. I am currently in the process of returning the stand . For the cost I am very unsatisfied with the quality of both the desk and stand.

I bought the Versa Desk Power Pro. The product came with one screw (that was already installed) torn out and two missing screws (that are meant to attach the keyboard). I'm not an unreasonable person, I don't think I need a new desk. I just need the missing screws and I'm happy to fix the one part , attach the keyboard, and work...but they will not send me the screws. My local hardware store does not carry them and we all know the screw has to fit exactly. Not sure why the company cannot just send me what they failed to put in the box. It should not be that hard. I have been emailing for months!

Company is a HOAX. Purchased the Foundry Bench 11/2023. What a beautiful desk. It didn't come with any instructions and I had to google for the instructions (strike one). I ordered a CPU holder, but it was received 2 weeks after my desk arrived (strike two). After two months, the raising/lowering mechanism started to malfunction, causing the entire system to shutdown and require a reset. Since that time, I'm now having to reset the desk about twice a month - which requires complete removal of my CPU from the CPU holder (strike three). NO RESPONSES FROM CUSTOMER SERVICE - PHONE OR EMAIL. I honestly don't think they have anyone in customer service.

The quality of this desk is lower than I'd expected. Overall it's amazingly sturdy, etc. but... they went cheap on some things. 1. The casters roll well, but the locking mechanisms are weak plastic, hard to use with a foot so you have to bend down. Most use a metal lever that's lots sturdier. 2. the keyboard tray moves back and forth smoothly, but... it also moves back and forth too easily, so if you are mousing, it can move. Needs a locking mechanism. 3. The instructions are horrible. Printed in color, but... black parts, you can't actually tell if the "bracket pointing inward" means the single part of the bracket or the two prong piece, etc. They could have done a ton better job here, for a premium desk at this price. 4. Holes. The holes for my upper deck and for my main desk were mis-drilled in relation to the metal supports. Not enough off that I could re drill -- and they have metal sleeves in them so not happening. I got about half of them in so it's ok, but that's just poor QA. Some of the holes drilled for the accessories, such as the control head, were simply missing. 5. Cable management. I'd have expected something to manage the cable from the controller down to the main unit. There are a couple cable loops in the box, but not in the instructions and I could not for the life of me figure out where they should actually connect.