VernalReviews of vernalspace.com

I have had a number of damaged pieces in my shipments, but customer service has been truly phenomenal in making it right.

My dealings with Vernal regarding the online purchase of a standing desk has to rate as one of the most frustrating e-commerce experiences I have ever dealt with. The desk requires assembly and arrived in 8 separate cartons. Many cartons showed evidence of damage and had apparently been resealed. Upon opening a box that showed the least evidence of damage, I discovered the contents had huge gouges in the wood panel. I wrote to the manufacturer and provided photos of the cartons and the damaged contents in the one that I had opened. I was assured that this was an anomaly, that cartons are usually retaped by their logisitics partner, and that I should open the remaining boxes. Opening of a second box revealed more damaged parts. At this time, I decided that I was not going to open 6 more cartons to document damages for the manufacturer. I contacted the manufacturer again via email (calls to the Customer Service line were never returned) and advised them that enough was enough and that I was requesting an immediate refund and pickup of this merchandise. I was told that my request was being elevated to "senior management" and it would take some time for their review to be completed. The first response was a partial credit to accept the boxes as is - which I refused, A full refund was eventually issued, but only after I disputed the charge with my credit card company. It took two more weeks and several more emails (with the final one threatening to have the boxes hauled away by a trash collector) before the manufacturer finally issued a carrier pickup. Two days after all cartons had been picked up, one was mysteriously redelivered to me by the carrier - which I advised the manufacturer would be disposed of with the trash. The manufacturer's quality control of their inventory is apparently non-existent. I've received 'open boxes' from liquidators in better condition. Though Vernal offers a Customer Service phone # on their website, no one answers the phone during operating hours, nor will anyone call back after leaving a message. All communication is done by email with at least a 12+ hour lag in response. For a piece of new furniture selling for over $1700 USD, I would have expected more.

My shipment was delivered days apart so I had to schedule assembly on separate days with boxes everywhere. Since I ordered a left and right L shape, I did not know what arrived first so I had to move boxes around. The boxes were not labeled left or right so I was unaware of what boxes went to the allocated office.

Fast delivery and awesome desk. Well done!

The accessories work well and look good with the desk, everything works as described and has a lot of thought put into it.

Customer service was excellent.

Updates: Customer service was very responsive. They took responsibility for the logistical issue, and monitored shipment progress. I was very pleased not only with the high quality of the desk, but also by the high level of customer service. Problems happen. The difference is in how you handle problems. Well done ********************** Your choice of shipment leaves lots of room for improvement. The frame (legs, motors) arrived a week ago. But a week later, I'm still waiting for the top of the desk. The frame was shipped from southern California. The top was shipped all the way from the East Coast and took forever to arrive - in fact, it missed the 4pm delivery today and won't be here until tomorrow. FedEx chose to route it in the longest,most inefficient route. Over a week later, I still don't have a desk. Very disappointed in your logistics and choice of shipper. You might consider having a conversation with FedEx on their failed delivery promises.

Product was never delivered