John
Everything went wrong
Everything went wrong. They told us it would be delivered a certain day and gave us a one hour delivery window at the loading dock. Then no one came for hours and radio silence from customer service. Next day they fionally reply and say "oh, it was never supposed to deliver yesterday, it is today instead." Then they dont deliver that day. Granted both times we have a team of movers waiting at the loading dock for HOURS costing us. currently still waiting to see when the new delivery window is, three days after original appointment was. Customer service team is only reachable in the middle of the night and have yet to do anything to remedy the situation. Better off buying from wayfair than this company.
Response from VernalOct 8, 2026
Dear customer, We’re very sorry to hear about your experience with the delivery and the inconvenience caused to you and your moving team. We understand how frustrating it must have been to arrange movers around a confirmed delivery window and then be left waiting without clear communication. We’d like the opportunity to look into what happened and assist with your case directly. Please contact us at [email protected], and one of our dedicated representatives will personally take care of your case and work with you toward a suitable solution. Thank you for bringing this to our attention. Best regards, Vernal Review Response Team


