We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.
Verilux (verilux.com) has 1,428 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
verilux.com
Website
verilux.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 8% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Excellent product. Item shipped and arrived as stated.
LN
Linda N.
I liked the product but I had only used…
I liked the product but I had only used it about a when it stopped working. I requested a replacement from a rep on August 20, 2018. The rep said that it is usually just the cord that needs to be replaced. So I had to wait for the cord. When it finally came, it did not solve the problem. So then I was told that I had to pack up and return the product. It took awhile for my return to generate a resend. By the time I had a produce that was working again it was September 20.
This light therapy was prescribed by my doctor. Going an entire 30 days without it was unacceptable.
P.S. When the rep said, "It's usually the cord." I couldn't help but ask myself why a company that KNOWS there's a problem with the cord would not have not set about to solve that problem ...
Response from VeriluxSep 13, 2018
Hi Linda,
Thank you for taking the time to leave your feedback. We are so sorry for the trouble that you've had with your light therapy lamp. We understand how important light therapy is to people and absolutely do our best to resolve any issues as quickly as possible.
Tracking is showing that the adapter was delivered on 8/25 and the replacement lamp on 9/12/18. If you did not receive them at those times, please let us know so we can address this with the shipping carrier.
As these are LED electronic devices, occasionally there will be electronics issues that arise like the power adaptor failing or a part within the lamp. We are constantly monitoring product quality, which includes inspections to prevent quality issues from reaching our customers and post-market tracking to ensure we identify any quality issues as quickly as possible. We then work with our manufacturers to investigate, correct, and prevent these quality issues from happening in the future. Product quality and customer satisfaction are both of the utmost importance to us, so we're constantly working to improve where we can.
Again, apologies for the issue that you had with your lamp. Someone from our Customer Happiness Team will be reaching out shortly to make sure you're all set with your new lamp, and if there's anything else we can do, please don't hesitate to let us know.
Kind regards,
Caitlin
SE
Stephanie E.
Easy website to navigate and find…
Easy website to navigate and find exactly what you need, reasonable prices, fast processing and shipping.
TA
Tatiana
Yes, I would recommend it to others
Yes, I would definitely recommend this lamp to other people!
CC
CLAY C.
Received product ordered
Received product ordered; delivery as scheduled. Satisfaction to customer
DJ
Darlene J.
The website is easy to navigate
The website is easy to navigate. I received immediate notification of purchase and shipping confirmation. Delivery time was speedy.
