VeriluxReviews of verilux.com

Totally pathetic customer service. They have applied all tricks to avoid return of a product. Never buy from their website and their any product.

DO NOT purchase from this VERILUX site. Their return policies are pathetic. Takes months for refund, that too after the item reaches the company and deducting the return courier chrgs. if ur not sure of the item, don't purchase, as their descriptions are not genuine. what if the item reaches their shop and our money isnt returned. Better use AMAZON, for safer returns.

On the Verilux Smartlight Productivity Lamp VD12, the advertised 10,000 hours of lightbulb use is a joke and a lie. I would have had to use the lamp daily for at least 10years to meet this longevity standard, not even possible. Of course this practically new lamp is now discontinued, and Verilux conveniently does not sell a replacement bulb for it even though it is not an ancient lamp! Hapless buyers ( that's me) have to "possibly use a 27 watt bulb from a different brand" !!!!! in order to keep this plastic lamp out of the landfill. Which brand? Who knows!!! So much for saving the environment or whatever, with nonincandescent lamps. So Verilux tweaked a new similar lamp with a Different Bulb instead of allowing customers to keep their original investment and buy a replacement bulb for the earlier product. What was wrong with their earlier lamp? Except for the bulb, nothing at all. Actually, their site does not even offer replacement bulbs, that's how concerned they are about having a great product and satisfied customers. Disgusted.

I placed an order that was never fulfilled, and despite providing screenshots proving this, Verilux refused to cancel it. They also refused to honor the free-shipping banner displayed on their own website for orders over $60, using “conversion rate” as an excuse instead of standing behind their advertised offer. Customer service was essentially nonexistent—days without replies, no real help, and the supposed “manager escalation” led absolutely nowhere. For a company selling wellness products, the lack of basic customer care is surprising

I am extremely disappointed with my purchase from Verilux. I ordered the ZORBES Replacement Ear Pads for JBL Headphones, which were clearly advertised as compatible with multiple JBL models, including the JBL 770NC. However, the ear pads I received do NOT fit my JBL 770NC at all. The size, clips, and alignment are completely off, making them impossible to use. This is extremely misleading product advertising. I wasted time and money on something that doesn’t work, and the product description is not accurate. I am requesting a full refund immediately, as the item is unusable and not as described. I hope Verilux improves their quality control and stops listing incompatible products as “universal fit.”

Mon colis est bloqué depuis des jours et des jours, le service client n'est d'aucune aide, et lorsque je me connecte sur le suivi de colis Fedex, il semblerait que je doive payer des taxes que je ne parviens pas à payer parce que le site dysfonctionne. L'expédition était marquée gratuite vers le Canada. Profondément déçue.

I'm changing my review from 1 star to 4 stars, because after having no response from customer service, leaving a 1 star review here definitely got their attention and I then got the type of customer service I had always gotten in the past with Verilux. They were not only attentive to my needs, but actually gave me a happy light for my troubles. Their happy lights have always been reliable and effective for me, so I recommend them. The reason I'm witholding the 5th star is that I did let them know about a problem with attempting to replace a bulb on one of their old lights. The bulb in question was the CFS26GU24VLX, which is no longer made, but a few companies claim to make aftermarket equivalents. However, the bases on these equivalents are too large and do not fit into Verilux lamps. I hope Verilux will take my advice and warn owners of these older lamps that the bulbs they attempt to buy may not fit and they may have a hard time getting refunds from these other companies, but I'm not sure they'll do anything. They should. Old customers are still customers. That's why this review is 4 stars rather than 5. If they give me evidence that they've made an effort to mitigate this issue, I'll happily give them that 5th star.

I purchased the Happy Light a few weeks ago, but am trying to return it and the company has stopped responding in the matter. I asked for a refund and they countered to offer a replacement. When I replied confirming that I simply want to return it for a refund, I got no further reply. I have initiated communication 2 more times to jo avail. This is only the 2nd time I have ever written a negative review of an experience with a company.