Barb A.
From 1 star to 4: A Verilux Hail Mary!.
I'm changing my review from 1 star to 4 stars, because after having no response from customer service, leaving a 1 star review here definitely got their attention and I then got the type of customer service I had always gotten in the past with Verilux. They were not only attentive to my needs, but actually gave me a happy light for my troubles. Their happy lights have always been reliable and effective for me, so I recommend them. The reason I'm witholding the 5th star is that I did let them know about a problem with attempting to replace a bulb on one of their old lights. The bulb in question was the CFS26GU24VLX, which is no longer made, but a few companies claim to make aftermarket equivalents. However, the bases on these equivalents are too large and do not fit into Verilux lamps. I hope Verilux will take my advice and warn owners of these older lamps that the bulbs they attempt to buy may not fit and they may have a hard time getting refunds from these other companies, but I'm not sure they'll do anything. They should. Old customers are still customers. That's why this review is 4 stars rather than 5. If they give me evidence that they've made an effort to mitigate this issue, I'll happily give them that 5th star.
Response from VeriluxDec 27, 2024
Hello Barb, Thank you for reaching out to us, and I sincerely apologize for the frustrating experience you've had. I can understand how disappointing it must have been to encounter difficulties with finding a suitable replacement bulb for your older Verilux Happy Light, as well as the challenges with getting a resolution. I am truly sorry for our lack of response to your complaint, and I want to assure you that this is not the level of service we aim to provide. Your feedback is incredibly important, and I apologize for the inconvenience and frustration it has caused. We would love to work with you to find a better solution for your situation. Please reach out to us directly at 1-800-786-6850 or [email protected] so we can assist you in resolving this issue and ensure that you’re satisfied with the outcome. Thank you for sharing your experience, and we hope to have the opportunity to regain your trust. Thank you, Jessica Verilux Support 1-800-786-6850 [email protected]