We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.
Verilux (verilux.com) has 1,428 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
verilux.com
Website
verilux.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
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The company replied to 8% of reviews.
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Most recent review: October 2026.
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placed an order for 23 watt lamps. never received the order. Had returned an order for the wrong size and placed a new order 2 weeks ago which I have not received. Will you please check to determine whether the order will ber sent.
Response from VeriluxJan 16, 2019
Good Afternoon Joseph!
Thank you for reaching out to us! I'm so sorry to hear that has been an issue with delivery of your order. I'll have someone from our Customer Happiness Team reach out to you to see how we can fix this for you!
Best,
Cathy
CR
Cyn R.
Wrong part was delivered.
Wrong part was delivered.
Response from VeriluxJan 14, 2019
Hi Cyn,
Thank you so much for reaching out to us, and I'm sorry to hear that you received an incorrect part! We of course want to help you with this any way we can. Please contact us at [email protected] or call us at 1-800-786-6850 and we will be happy to help!
Best,
Cathy
LA
Lucy A.
Magnifiier is weaker than I hoped.
Magnifiier is weaker than I hoped.
Response from VeriluxNov 30, 2018
Hi Lucy,
Thank you for your feedback! I'm so sorry to hear that the magnifier is not what you'd hoped for! The magnifier is 2.5 times magnification, but it does have a 5 times spot magnification lens. We also have a 30 day money back guarantee if you'd like to return your magnifier.
Please don't hesitate to reach out to our Customer Happiness Team in Vermont at 1-800-786-6850 if we can answer any other questions!
Best,
Cathy
EL
Elaine
I'm disappointed there was no…
I'm disappointed there was no confirmation of order. I can see that payment was made via my credit card. There is no way for me to track the package which may have been delayed by a recent postal labour dispute. I've just emailed the company to ask for assistance and I'm hopeful i will soon know that payment was received by Verilux and my missing 'Happy Lite' will arrive soon. Fingers crossed and wishing there was tracking number and confirmation of order from this company.
Response from VeriluxNov 28, 2018
Good Afternoon Elaine,
Thank you so much for reaching out to us! I'm so sorry that you didn't receive your emails! We sent two, one confirming your order, and another with the shipping information. If you aren't receiving them, you might check your spam or junk folders, they do sometimes get sent there. I've resent both of those emails just in case.
Of course, you can always contact us in Vermont at 1-800-786-6850 and we would be happy to help with any problems you may have!
Best,
Cathy
SR
Susan R.
I think it is important to point out…
I think it is important to point out that the service I received when I called to clarify the products prior to purchase, it was excellent, but when I called after I received the product, to ask a question, the answer I got, was at best
inadequate. The friction was on my end, because I was frustrated without having an answer to my question, and am now
debating about sending the product back. I specifically wanted more information about the warning of the risk of macular degeneration. This information is in the product manual only, and so I was not aware of it prior to purchase. When I spoke to someone on the phone, the answer was "No, I cannot give you any more information, everyone is different. Ask your Dr.." I do not have an eye Dr., so that is difficult to do. I would be interested in speaking to someone about this further, but do not know who in fact I should speak to at this point. If anyone from the company would like to follow-up, I can be reached at my email, which the company does have. Thank you. Suzy (Susan)
Response from VeriluxNov 8, 2018
Good Afternoon Susan,
Thank you so much for reaching out to us with your concerns, and I can understand your frustration. We strive to answer questions and provide information as completely as we can based on available science. However, we are not medical professionals and every person’s specific medical condition is unique, so there are certainly limitations on what information we can provide. Our customer’s health and safety always come first.
First, we are very happy that you are reading all of our cautions and information in the manual. There is a lot of helpful and important information in the manual, which is also available online.
As described in the manual, there are some risks associated with bright light therapy and potential macular degeneration is one of them. The research on bright light therapy over the years has found a potential link with developing macular degeneration after regular use of blue light and bright light therapy in people who have a family history or higher risk factor for developing macular degeneration. We do filter out the wavelengths of blue light that have been more strongly associated with eye conditions. Risk factors can be numerous and at this point it is only a potential link that has not been confirmed. This becomes a customer risk-based decision to use the product or not.
Your particular risk factors should be reviewed and understood together with a medical professional so that you can make the best decision for your health and risk factors. If you do not have a specific health professional, we would recommend you research online to aid in your decision.
We provide a 30-day satisfaction guarantee so that customers who find that they cannot use the product for some reason, such as pre-existing conditions, can easily return the product. I hope this helps a little, and please don't hesitate to reach out to us in Vermont at 1-800-786-6850 if you have any other questions.
Best,
Cathy
LN
Linda N.
I liked the product but I had only used…
I liked the product but I had only used it about a when it stopped working. I requested a replacement from a rep on August 20, 2018. The rep said that it is usually just the cord that needs to be replaced. So I had to wait for the cord. When it finally came, it did not solve the problem. So then I was told that I had to pack up and return the product. It took awhile for my return to generate a resend. By the time I had a produce that was working again it was September 20.
This light therapy was prescribed by my doctor. Going an entire 30 days without it was unacceptable.
P.S. When the rep said, "It's usually the cord." I couldn't help but ask myself why a company that KNOWS there's a problem with the cord would not have not set about to solve that problem ...
Response from VeriluxSep 13, 2018
Hi Linda,
Thank you for taking the time to leave your feedback. We are so sorry for the trouble that you've had with your light therapy lamp. We understand how important light therapy is to people and absolutely do our best to resolve any issues as quickly as possible.
Tracking is showing that the adapter was delivered on 8/25 and the replacement lamp on 9/12/18. If you did not receive them at those times, please let us know so we can address this with the shipping carrier.
As these are LED electronic devices, occasionally there will be electronics issues that arise like the power adaptor failing or a part within the lamp. We are constantly monitoring product quality, which includes inspections to prevent quality issues from reaching our customers and post-market tracking to ensure we identify any quality issues as quickly as possible. We then work with our manufacturers to investigate, correct, and prevent these quality issues from happening in the future. Product quality and customer satisfaction are both of the utmost importance to us, so we're constantly working to improve where we can.
Again, apologies for the issue that you had with your lamp. Someone from our Customer Happiness Team will be reaching out shortly to make sure you're all set with your new lamp, and if there's anything else we can do, please don't hesitate to let us know.
Kind regards,
Caitlin
SH
Stephanie H.
i was unable to put the lamp together
i was unable to put the lamp together
Response from VeriluxJun 25, 2018
Stephanie,
I'm so sorry to hear that you are having trouble putting your lamp together! We would be happy to help you with that. Please give our Customer Happiness Team a call at 1-800-786-6850 and we can certainly walk you through setting it up.
Thank you!
Cathy
ME
Margot E.
Do not recommend Verilux
While very satisfied with Happy Light, am totally dissatisfied with customer servic experience. I returned a floor lamp unopened. Received verification Verilux received it now seven days ago. Called yesterday and was told a refund may take three to four weeks. Must be the problem of dealing with a small company. I've never experienced such a lag before, nor unwillingness to work to expedite the process. How many returns must this company receive to be so slow, and especially for a clearly unopened package and product. I am very unimpressed.
Response from VeriluxApr 11, 2018
Hi Margot,
We appreciate you taking the time to leave this feedback, and we are so sorry for the delay. Unfortunately, it is true that being a small company sometimes we can't process returns as quickly as we would like. However, we're certainly working on improving this process so it happens more quickly. Our Customer Support Team located your return and is processing the refund today. Please feel free to contact us directly if you have any further questions. We can be reached at 1-800-786-6850.
Kind regards,
Caitlin
