Verifly Drone InsuranceReviews of verifly.com

Returning from Portugal and kept receiving emails from BA to download the app to upload Covd travel docs. As we simply uploaded to BA before the outbound flight I thought we could do the same on return. However, we now don’t have the option to upload to BA and have to use the app as BA will not allow us to check in on-line either! Took over an hour to do and after reading the other reviews not confident our tests will be authorised in time for the flight tomorrow. As a result we will have to queue at the airport to check in which is a pain when will not have cabin bags. I also did not like having to add all my info and photo! BA stick with your own system…which works. We will also be posting a further review which will be dependent upon how long test approval takes and whether we can then check in online. Just received test results and hasn’t been recognised. Was a negative test with Unilabs which both my parents and brother have used successfully. We will be flying with EasyJet next time if BA persist in making us use this app.

Shocking user experience, their requirements are incorrect (i.e. Stating a covid test required when it wasn't). BA should drop this, it's a joke. No interest in customer feedback, got the response 'you don't have to use it'....

Total waste of time, I lost hours of my holiday completing, they didn’t approve one of my tests before departure - exactly the same test done at exactly the same time by husband and son approved. Sent an email to query, still no reply and already home. It was useless, I just printed off copies of everything, didn’t even use the app on return.

A complete waste of a valuable hour. This app is hopeless. I couldn't even enter my flights. Trying to take the selfie they require took ten minutes. I'm not an IT tyro and am amazed that an outfit like BA is recommending this.

Downloaded on my IPad, completed Covid vaccinations. Thn thought I will be using my phone, so I went to my IPhone to make sure everything was OK. VeriFLY only allows information on 1 smart device. So, as instructed I replaced; which wiped out my records (photos, vaccinations, etc) Resubmitted photos, could not check to see if we were still "cleared". Checked a day later = "start over". This program is a joke. They don’t even tell you you to download on the device you will have with you!

Impossible to use. Have tried for an hour, browsed through help pages. Can't add a trip back to UK despite BA saying to use it. Useless.

Absolute waste of time. App is hard to navigate and rejects uploading of documents continuously. On my recent trip they rejected my Covid test documents even if they met all requirements. What makes it even worse is that they do not even tell you what the issue is. Really leaves you doubting yourself if you have all the necessary documents prior to arriving at the airport. Isn't that the entire point of this App to give you confidence in that you are ready to travel? And as usual with all these App companies try to get anyone in customer service to respond - good luck. I am a BA gold member and will never use this App again. Surprise surprise - all my documents were accepted both by BA check in staff and immigration in the UK. Have a feeling they only want you to take a test with their test partners and that is why they reject other test results. It's such a waste of time....

I am about to delete this app, it kept rejecting my pcr test, reason being the date of the test. After 3 re-submissions I had enough😡