It's a scam! They make you commit to a membership to even try the product. I had a bad reaction to it and I have been going around and around with them for months trying to get it canceled and now trying to at least get the last one refunded. It is almost 200.00 every 2 months!!!!! They have NOT refunded my money but are claiming they have. I guess my bank is a liar. This is a scam!!! Don't do it!!!! You can't cancell!!!!
Response from VegamourJan 20, 2022
Please visit our site to contact us. We want to help you get your account resolved. Refunds can take up to 10 business days, depending on the bank of your credit card. When making a purchase, we offer two choices on our site a one-time purchase and a subscription. We allow customers to choose and never make anyone sign for a subscription unless you select to do so. We have a return policy on our site; all you will need is your order number and zip code to get started.
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Chris
Skip It
I used the shampoo, conditioner, hair growth serum and the biotin gummies for 10 months. I saw no results whatsoever. Save your money.
Response from VegamourJan 20, 2022
We are sorry that our products didn't work for you. We have many success stories and are committed to using clean ingredients. We would love to hear from you to see if we can help find anything else that could help you. Our shampoos and conditioners aren't exclusively for hair growth. As part of your hair wellness, with our new Enzo line, you can see the appearance of hair health and texture. Powered by Karmatin™, it instantly adjusts to the hair on contact, helping to provide ideal amounts of moisture, volume, repair, and protection, while enhancing color and shine.
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Chelsea I.
The same thing has happened to me
The same thing has happened to me, I did not sign up for a subscription yet I am being charged. When I try to log in to cancel, I get a message saying I don’t have an account associated with this email, however, I received a message saying my order had been shipped to that same email. No reply to my messages the phone line does not work. I even DM’d the company and on Instagram. This is theft, we should all report them to the BBB. Or a class action lawsuit, I would like my $128 back.
UPDATE****** 3/5/2022
VEGAMOUR,
So the fact that countless people here and on the Better Business Bureaus website had the same exact experience is a coincidence? How is it easy to cancel a subscription if you don't have an account to log into? How can you have a subscription, a reoccurring service, without an account? Make it make sense..
What you are doing is called credit card fraud. And now I will be reporting you to the BBB as well as sharing the steps I took to get my money back everywhere I can. Perhaps take some of the money that you steal from customers and start paying an actual social media person because this is a direct result of the response you left calling me and every other person that you stole from a liar. WHEN you are charged with credit card fraud I will be the first to give a statement along with all the evidence gathered by myself and my bank and WHEN you get sued by your customers I will gladly join the lawsuit.
Everyone else here,
I flagged the fraudulent charge to my bank and Vegamour disputed my claim. I then sent my bank "the receipts". These are the steps you need to take to get your stolen money back.
1. Try to get in contact with the company (spoiler alert: you won't be able to) document your attempts.
2. Contact your bank and alert them to this theft, have them cancel your card so this company of grifters can not continue to charge you because they will if given the chance.
3. Screenshot with a date and timestamp the login page that says your email is not associated with an account.
4. Print out reviews here and other websites like the BBB where other victims of this company have left identical stories. Don't worry about finding them, there are plenty and they date back YEARS.
5. Expect this "company" to dispute your claim. Respond to the dispute with the evidence you have gathered showing that this is a pattern of theft.
6. Get your $ back. Expect the company to actually respond now because they are mad they can no longer steal from you.
7. Share these steps everywhere you can so other victims can recover their money.
Response from VegamourMar 2, 2022
We never put a customer into a subscription without selecting the subscription price when placing your order. You need to first register for the account. It will not automatically create an account for you. That could explain why you were getting an error. We can process a refund 90 days from the purchase date. Returns are super easy to process. We are sorry if you have trouble, and we can help you if you need assistance. You can process returns from our site or use the contact us form for service.
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Kim
This company is a scam
This company is a scam. I ordered 10/25/21 to try your product. I received a receipt and shipping confirmation. On December 27 they charged my account for absolutely no reason….stole from me! I have checked and have no subscription and no orders. I have no emailed receipt or shipping confirmation. I have reached out by email 2 times and called with no answer of response. Filed a dispute with my bank. This is theft!!!
Response from VegamourFeb 1, 2022
We apologize that you did not receive a response. Unfortunately, we experienced a higher than usual volume of emails during the holidays, but we did respond to all inquiries. Please allow us to take a look at your account to help you get your subscriptions resolved. Please email us at [email protected].
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Magali Thibault G.
Scam!
When you buy a product, they automatically add you on a monthly subscription that they charge on your credit card, without consent. Furthermore, it's impossible to delete the subscription without calling at a number who 'has been disconnected'.
So now I'm going to call my credit card company to try to block the supplier from billing me 1 shampoo, 1 conditioner and 1 serum EVERY MONTH. Or I better start washing my hair 3 times a day.
Response from VegamourFeb 1, 2022
We can assure you that we do not sign up anyone for a subscription unless you select a subscription when you place your order. After placing your order, we send you a confirmation to set up an account and manage your subscription.
We only have one listed phone number on our website. Please email our support team at [email protected] so we can help you resolve your issue.
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Debbie M.
SCAMMERS!!!
SCAMMERS!!!! the worst they charge your card and don't send your product and when you ask them about it they completely ignore you !!!! run far away from this company they are scammers...Yup and this is the automated response you get all the time...you do not get real person that is actually concerned . Vegamour what a joke!!!!
Response from VegamourMar 2, 2022
Debbie, the only time we automatically charge your credit card is when you sign up for a subscription. I see that you subscribed on Nov 25, 2021. After checking your orders, customer support refunded the last two charges on your account because there was an issue with the delivery.
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Adriana Caro V.
Product takes months to create changes…
Product takes months to create changes but is ok. Customer service socks, you actually have to call to cancel
Response from VegamourFeb 1, 2022
Results vary by individual. Used as directed, you can expect to see thicker, fuller-looking hair by month three, with the maximum appearance of increased hair density by month four. Under normal conditions, the World Trichology Society reports that hair grows about a half-inch (1.2cm) per month. This means that you could grow about 6 inches (15.24cm) of hair per year. But this varies from person to person, with some naturally growing hair more quickly and others more slowly. We are sorry that you trouble with our support team.
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Anna Telegram Sam D.
Cancel subscription-only via phone
Cancel subscription-only via phone? In 2021? Seriously?
For people who live in different countries/time zone, this is absolutely unacceptable. Loved the products, but won't use them ever again.
Response from VegamourFeb 1, 2022
We appreciate your feedback. We understand that you might not want to call in to cancel your subscription. However, we open our phones lines seven days a week to give you options. We are always looking for ways to improve our services.
