Vector SecurityReviews of vectorsecurity.com

Only giving one star because I can't click zero. I never recalled signing a 60 month contract. I was provided with the alleged contract that i signed. Its definitely not my signature. I told the dealer THE DAY I SIGNED UP FOR SERVICE that i would be moving. He assured me with military orders it would be no problem to cancel. He never said i would either have to sell my house or pay over $2300 for a service contract that was binding for 60 months. If this was the business model from the start, good luck with future military customers and competing in todays market with other security companies.

This company is a fraud. They tricked you into a 3-year contract and wish to keep exploiting you for another 3 years if you forget to notice them.

Vector’s gross negligence in the management of my home alarm system and their refusal to repair it in a timely fashion resulted in several weeks in my home without the coverage they promised. After I sought another alarm company because they refused to repair my service, they sent me to collections for the balance of a contract they were clearly unable to fulfill. I never missed a payment. I never gave them a reason to want to lose me as a customer. But when the rubber met the road, they were completely unable (or unwilling) to hold up their end of the bargain. Instead of owning their inadequacy, they have chosen to extort money from a 7 year customer that they were simply not interested in retaining. Do not do business with this company.

If you are looking to purchase Vector Security please, please read the contract in its entirety before signing it. If you cancel your contract you will still have to pay the entire 3- or 5-year final balance. Also, the contract auto-renews at the end of your contract term. Vector customer service rep explained to me the they do NOT remind you of the auto-renew. They leave it up to you to remember in 3 to 5 years that the contract will auto renew. Once the contract auto-renews you are again locked in and cannot cancel it unless you pay the entire 3 to 5-year monthly fees. If you do not want to auto renew you must remember to send them a letter 30 prior to the renewal date. The sales rep will not explain this to you. They just want the sale. They give a sweet song and dance but at the end of the day they just want you locked into this never-ending contract. So please, please read the contract before signing. Also, the customer service reps are very rude. So, if you don't like locked-in contracts with rude customer service reps then I would advise that you choose another company.

Terrible equipment camera never works alarm goes off all the time for no reason and keypad does not recognize your finger where it, then there is a contract that autorenews without letting you know and the customers arrive reps are rude and tell me that I needed to read the fine print, so I am overpaying for an alarm system that doesn't work like it should and keeps me up at night because of false alarm and all anyone can tell me is sorry and they can't do anything more except charge me over $500 to cancel

I am very pleased with my service. able to connect to arm or disarm away from home.

I do not have a problem with Vector Security; one exception. I get these pre-calls before my payment is due asking me to make a payment which I do every month. I don't need a reminder to pay for service I need and appreciate. Thank you for this opportunity.

Installation went fine. I had a screaming battery within a few months. I did not know what was happening. Called a friend who came over and told me that what it was. The company was saying initially that no one could come out to fix the matter until the following Monday. This happened on a Friday. I had to really plead because of a nerve condition, and my husband's heart problem, we would have had to check into a hotel for the weekend. The noise would have knocked both of us out over that time period. After near freaking out (panic attack) over the phone the company finally agreed and sent a tech out. This does not speak well. There should be weekend attention in some cases. Happy my situation was addressed, that time, but this should be attended to by the company-and improved.