Vector SecurityReviews of vectorsecurity.com

This is the worst experience I've had. Customer service is a joke never can help these cameras are a waste of money. I was supposed to get a doorbell camera. When the installer got her he stated he couldn't install it so they decided to install a security camera in the front pointing at the porch. These don't really record anything. You can look at it live for about 2 min. Then you have to load it again. It's supposed to detect people animals and vehicle. It detect vehicle, and starts recording for about 8 sec then just stops. If someone sits in your car for fair a few sec and then get out it will not record it detect you walking directly in from of the camera. I was told i had to get sd cards for that. That's lame. But i was also told they would come "pop them in" for free. No one came i bought better cameras from Amazon. I want to cancel they are not honest.

TERRIBLE customer service. Received a call from DONNA on Thanksgiving day and the miserable WITCH hung up in my face as I was trying to understand the reason for the call. I thought Halloween was over, but I guess some people are like that everyday!

Terrible company, poor equipment, poor service, bad central station monitoring. What more can I say? If you can avoid this company, by all means do so, ESPECIALLY if you are a commercial customer that does not like to be called routinely, late at night, to hear about a faulty unit going off, from a company that makes no attempts to fix the problem. Look at their pathetic reply below…..

I had no choice to give this company 1 star they deserve negative 5. This company by the WORST. Do not do a contract with them and if you do they will tack on many charges after you try to cancel and will also send you to collections without notifying you. I am so upset with this company, you will be to. Customer service will shuffle you around so you are frustrated for cancelling and on top of that send you to collections without your knowledge, not even a phone call nor email.

Very dissatisfied with this service. The doorbell camera barely works and that was my main reason for getting security.

This company is not worth the $55 I pay monthly. The cameras only work half of the month, I keep getting sensor notifications from the window in a bedroom that's perfectly fine! Don't waste your money!

Vector Security is a scam! Scam! Scam! Do NOT hire Vector Security! They will harass you for life, once they have your phone number. We have not been customers since 2018 - that’s 3 years - and Vector Security is sending us new, fake bills and calling to harass us daily. It started about 6-8 months ago. I have told the harassing girl (who calls from Baton Rouge number) repeatedly that we are NOT customers, we do not have or want their service or equipment, and to stop fake billing us and stop calling us. She then calls back the next day. Same girl. Same voice. She calls both my phone and my husband’s phone. And that’s not all. Here’s ANOTHER Vector Security Security SCAM — A couple years ago, Vector Security called repeatedly and tried to trick us that they were our current security company and needed to upgrade our equipment. They weren’t! We had cancelled service a year prior. I fell for it at first and when they showed up and started messing with the security equipment, my true current security company quickly called and asked what was going on (they were getting signals from equipment). My current company explained over the phone that Vector Security company pulls this trick to try to get back a cancelled service. I quickly kicked out the shady tech from Vector Security...who was in my home (scary)...before any equipment was changed. This is the first bad review I have ever written in my life. Telling Vector Security by phone to ‘stop calling and billing us and that we do NOT have or want their service’ is not doing anything. Maybe they will listen to this rant, since other people can see/hear it. One more call from Mrs. Baton Rouge and I will spring for the money to get my attorney involved. Will be worth every penny. Are you listening Vector Security?! Again, stay far, far away from Vector Security. Ironic that a company who is supposed to keep you safe is a scammer/harasser and taking advantage of people. Edit: the manager called in response to this review and said he would take care of it. He said we wouldn’t be getting any more fake bills or harassing phone calls. Well, a couple weeks later we got another, larger bill for current service. We DO NOT have their service!!! And then today, a letter from a collection agency. Do better, Vector, and Vector Manager. Now I have to call an attorney. And you will be paying my legal fees.

I am the backup for a friend when he is out of town and there is a problem. Today, he was home, but his system was going off all day, so they called me about 5 x. I called the number they gave me (Columbia, MD). Called it and they sent me to their alarm call center. I asked to be taken off until July 14th, because the owner was home. They sent me back to Columbia and nobody answered. That isn't the worst of it. My friend pays for a monthly maintenance fee and he could not get an appointment for someone to come out until July 14th. They said just because the system was going haywire, it wasn't covered under the maintenance plan and too bad nobody could come out. It is a frickin' emergency when the alarm is constantly going off. Horrible customer service. Stay away.