Vector SecurityReviews of vectorsecurity.com

With Vector Security I feel safe when I am at home and when I'm not. They are always kind, even when I accidentally set off my alarm. I would recommend this company to anyone!

I'm a tenant at a house with vector security... I've been trying to get the account under my name for weeks now and change the passcode still no help. I've send in all the paperworks with all the signatures. I've been calling and leaving voicemails and not even a single call back. I'm getting really frustrated, my family moved in this new house for weeks now and I'm just trying to setup my account online and CHANGE the PASSCODE .... How am I suppose to know that my house is secure and safe if I'm still using the previous owners passcode.... Just BAD customer services.

I have been a Vector customer for years. Around March of 2015 I upgraded my system. Instead of upgrading my current account they set up a new account. They require automatic withdrawal from my bank account. After several months I realized they were billing me for both accounts. I called and was told they were closing the old account and the over billed amount would be credited to my new account. A couple of months later I received a statement that said I was past due and would be turned over to a collection agency. I called and was told to disregard this statement that the old account had been closed. Our phone app on our phone recently stopped working and our camera stopped working. We are also having problems with out keypad door lock. I called again and received help getting the app back on our phones and online. I was told this had happened because of our old account being closed. This does not make any sense because this account should have been closed months ago. I was told to make a service appointment to get our camera and lock fixed which I have done. We now receive an email every time our alarm is set or disabled which I do not want to get. In the past we received text messages which is what I want to receive. The person at Vector walked me through changing this online but I am still only receiving emails. I regret upgrading with Vector and not just waiting for my contract to expire and going with another company.

Vector Security, and all of the personnel I have interacted with (especially Whitney Baker), are the benchmark of Quality! Customer Service is responsive and interested in me as a client; the system is easy to use; the rates are competitive, especially considering the rapid response I receive (and any security system is only as effective as the response time in case of an emergency!); and all of the technicians, either on the phone or in person, are knowledgeable, professional, and friendly. I have nothing but praise for Vector Security and plan on keeping them forever! Well Done!! SIX STARS!!!

I'm not sure if my house is being safeguarded adequately. On very rare occasions I've accidently tripped the alarm, but immediately entered my code to disarm the system. There is no call back from Vector to ensure that all's well, which makes me wonder if anyone noticed that the alarm had been tripped. I would make a switch from Vector if it wasn't so inconvenient to do so - and if I thought I'd get better attention and service from another security provider - which I probably wouldn't.

When I called to ask to have 2 new AA-size 3.6 volt batteries for a glass breakage sensor mailed to me I was told that Vector did not mail out replacement batteries, that obtaining these batteries would require a $100+ service call, plus the cost of the batteries. When I asked to speak to a supervisor I was told that none was available. The promised call-back from a supervisor never materialized. I obtained the identical replacement batteries from batteries.com for $7.00 each plus a nominal shipping charge. Replacing them was no more complicated than replacing the battery for a smoke detector. I am considering canceling Vector as my service provider, as its approach to this aspect of its service is a blatant rip-off.

Vector ahs been responsive and the equipment and staff have been great with no problems.

The technician was knowledgeable of what needed to be done in converting our alarm system to receive and communicate with the new format. He also checked all of our sensors and repair one that wasn't responding. He had a pleasant personality and was expert in compleating the job.