Alym
Non existent service and support
I have Vector security at my home for two years now due to a three year contract. In these two years my equipment acted up two times. I had a similar experience both times. I would get a call early in the morning from the monitoring department that they have received trouble signals from the equipment. Since I had purchased the additional warranty, I asked to talk to the service department, who took all details of everything from me, and then said that I will be contacted by the local team that will set up an appointment within 48 hours. Three days went by and I did not receive the call. Upon calling them again to follow up, I was told that someone will contact me within the next 48 hours. Still no call. And I still get the call every morning from the monitoring department. Few days later, someone named Kevin calls me to ask if someone came by, and I reported negative. 3 days have gone by since. I am stuck with a contract, equipment issues and non existent customer service.