Vector SecurityVector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Home Improvements · Philadelphia, Pennsylvania
Excellent
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Great
Home Improvements · Pittsburgh, Pennsylvania
New
575 approved reviews, newest moderated first
Lora G.
Do not use. Did not realize I was signing a 5 year contract. then they call me not realizing I was already a customer and said I was paying to much. When I ask to lower the monthly charge they told me I could because I was under contract.
Response from Vector SecuritySep 5, 2017
Lora, Thank you for your review. In looking into the matter, we understand that our representative did reach out to you to offer a resolution. We appreciate your business and understanding.
Lacey
First of all, they never called to check on thing when the alarm would actually go off...then on top of that, we are military, so when it came time to PCS, they made us pay out the remainder of our contract even after we sent them a copy of the orders and a written notice to cancel service. They are rude on the phone in their customer service department and we have already told all our military friends to never use them.
Response from Vector SecurityAug 30, 2017
Lacey, Thank you for your review. We would like to look into the matter. Please email us at [email protected] with your full name, service address, contact information and account number.
Charmaine M.
I ave been pleased with my service for years. the customer service and staff is friendly and professional all at the same time. they explain how everything works
Response from Vector SecurityAug 29, 2017
Charmaine, Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
DANIEL & ANNA B.
The service man that came to replace my battery was excellent. Service over the phone not so good. I was getting this low battery warning and was given instructions how to stop it when the alarm sounded. My appointment to replace battery was delayed and the alarm kept going off. I asked service people on phone if I could stop the alarm until someone could replace battery and was told you just can do it when it goes off. Not so according to service man. I had to put up with the damn alarm going off sometimes at night for two weeks and it was totally unnecessary! Service person on phone should have given me instruction to shut alarm off. 8/30/17 Update. Wow, someone really reads these things. Not only did I see the written response, but I got a call from the local manager. I am more than satisfied with the final outcome. Thanks Vertor!
Response from Vector SecurityAug 29, 2017
UPDATE 8/29/17: Daniel and Anna, We understand our representative has reached out to you and the matter has been resolved. Thank you for your loyalty to Vector Security. If you are satisfied, please take a moment to update your review. ______________________________ Daniel and Anna, We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. We apologize for the inconvenience caused. Thanks for your loyalty and have a great day.
DR DUANE R.
Vector has been our Security advisor and monitoring service for over 20 years. System is up-to-date and wireless as well as hard-wired. Response to questions always answered accurately and promptly. Thanks to all.
Response from Vector SecurityAug 29, 2017
Duane, Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
DANIEL M.
Service works well.
Response from Vector SecurityAug 29, 2017
Daniel, Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
Ronald S.
I still need someone to come and fix my phone app for remote use
Response from Vector SecurityAug 28, 2017
Ronald, Thank you for your feedback. We are forwarding your comments to the local branch for follow up.
Cheryl E.
I had to keep paying a technician to come reset my panel every time my smoke alarm went off and now they won't let me cancel. I canceled my service in April and they are still billing me and calling me, it's a nightmare. I'm sure they work just fine for some folks they just didn't work for us and I wish they would just leave me alone.
Response from Vector SecurityAug 28, 2017
Cheryl, Thank you for your feedback. We are sorry to hear about the trouble you are having and are sending your comments to the local branch for follow up.