VASA FitnessReviews of vasafitness.com

Honestly if I could leave a no star I would. Vasa told me that they were a no contract gym and there was no hidden fees but as the month went on they lied about all of it. I had a year few come out that they told me that wouldn’t come out so had to live with that. But when I called they said they mentioned that to me but they never did and so very disappointed on th way they run the gym and as the covid 19 stuff they didn’t handle that at all well and my account never froze and I was still getting charged for using the gym even though they were closed so after evrything I canceled which on top of that was another hidden fee and my experience with them was very bad and would never go back to them no matter what happened. Again very disappointed and unsatisfied with the management and the entire facility.

Really disappointed in how they have handled things during the covid19 pandemic. I was assured my account would freeze and charge no fee until we were able to come back. However pulling the maintainence and membership fee for march out in April made things more difficult.

Terrible Place! During the COVID-19 shutdown I lost my job, I cannot pay my rent, utilities, phone, and can't even pay for food myself and family. For over a month now I have not been able to use the gym and services they provided due to the government shutdown. When things like this happens any normal person the first thing they will do is turn off or cancel services that they can't use. The first priority of any person should be to first feed their families and pay the bills that keeps a roof over their heads. Well, this company seems to think that they should come first before anyone else, before family, be even the individual. This is what I call company greed and the lack of care for people specially during times such as these. I was nice enough to contact them and make them aware of my situation. I am losing my place where I live. I cannot pay rent, can't pay utilities, phone, etc. Because of this I am forced to move out of state where there is no Vasa Fitness. I requested to cancel my account, and when I did so I was flooded with emails from them telling me that I am required to still pay. I am being asked to pay monthly dues and cancellation fees. When I explained to them my reason and issues. I was again sent a second email stating that I have to pay and they attached a terms of agreement form. On the terms of agreement there is nothing that talks about government shutdown issues. I also was never given a physical form to read before me signing up. If anyone else is experiencing this problem I am going to file a report with BBB, report them to the COVID-19 Code of Conduct officials, and I will open up a lawsuit that will require them to pay for all of the filing, damages that I am pursuing, and any additional fees. If anyone else wants to come in on this please contact me. Terrible Place!

To all my friends and family that have had a membership at Vasa Fitness, they are going to still try to charge you an annual fee, even though we are banned from being able to use the freaking facility. You should call today before the end of the month and cancel your membership, at least try to. Their customer service is terrible right now, and I really regret ever joining the gym.

Worst customer service EVER! All they want is YOUR hard earned money. The State of Utah announced on March 13, 2020 (Friday) that schools will be closed starting Monday, March 16, 2020. Everyone was being told to stay home, not to go where more than 10 people are, etc... but Vasa did not decide to close until March 17th, and was still collecting their monthly and annual dues. Customer service refuses to address these charges when the rest of the State and Nation was told to stay home unless one of the essential jobs. They since put a freeze on monthly fees, but continue to collect the "annual fee". If you want to cancel, you still owe one month's dues (even though closed and can't go in to use the facility) since there is a "30 day notice to cancel". Total Rip-off!!!!

I was being harassed by a man at the facility. I made a complaint, and the manager called me the next day to inform me that other women had made the same complaint about the same member, and his membership had been revoked. It was really refreshing to feel like a company was being supportive and taking this complaint seriously.

The employees are nice enough, and I really like the turf exercise area. HOWEVER, this gym always just seems dirty to me, especially in the women's shower area. They closed the women's shower room for a couple of weeks to "upgrade," but I couldn't see anything that looked like it had changed. Toilets are often broken; showers are often clogged with hair; no hooks to hang towels or bags inside the showers; dirty shower floors, etc.

Worst customer service ever. I was told that my membership was in collections back six months ago but I have been going regularly without any issues. They sure have been pulling my monthly payment from my bank account. When I asked to speak with a manager I was told no. When I asked to have a managers name to contact I was told no they are not allowed to give that information. She was rude and loud in front of about fifteen other people. This is not the first time I have had terrible customer service. I would rate a zero but that’s not an option. Save your money from a gym that Actually cares about their members. They will take your money then lie and say they didn’t when you have proof.