VASA FitnessReviews of vasafitness.com

My 17-year-old daughter signed up online because she wanted to use the pool for a month due to a surgery and she couldn't put weight on her foot. Of course she didn't read the fine print. She got charged $25 for the month, then $50 annual fee, and since the plan was to use it a month, another $25 cancellation fee. (That was after a $10 freeze fee since she signed up before surgery). So - one month of pool therapy at VASA (appr. $115). I guess by the fine print, VASA can collect, but having it that easy for a minor to get a membership and then not waiving even a cancelation fee or an annual fee . . . pretty poor practice in my opinion.

Forget sympathy, very rude representatives and with rip your off every step of the way. I joined to a brand new gym and the pool was not yet open, therefore I was paying for a membership I have no use for. I contacted them to freeze my membership snd they did so with no problem at all. It was untill I check back at my account 3 months later snd I see the membership is no longer frozen and I owe 75$. I call and the representative I believe was from a third party and absolutely no help, with an atrociouse attitude. I explain the situation to her snd she talks to me as if I am a child and explains my only options are to cancel for an editions 25$ or freeze for 10$. All this for a membership I have not used. Thanks for ripping off your customers.

If I could give 0 stars I would. This place is an absolute rip off they will not let you just cancel your membership. You will have to pay to cancel and just because your military they don't care if there isn't a gym where you're going it will cost you around $200 to get out of your contract. Not to mention they have a third party that collects payments for them so good luck getting any info through vasa support. Just do not use this gym at all they are shady and will screw you over.

THEY TOTALLY RIP YOU OFF!!!! I CANCELLED AND THEY STILL CHARGED ME FOR 2 MONTHS OF MEBERSHIP WHEN I CANCELLED. IT IS A FU@%EN JOKE!!!!!

Their business practices for changing your memberships are like workout facilities from the 80s. They charge to downgrade or cancel your membership. This isn't divorce with a settlement. I just want to change my plan.

Vasa on 38th is awesome

The Saratoga VASA is kept clean and fun. Shout out to Jalen who keeps it safe and equitable as well. I feel listened to because of the staff. I gave this facility four stars because the equipment was a bit dated and the facility is packed throughout the day, including at noon and late at night. There are rumors of a larger facility coming at the end of this year. Overall, it was worth the price.

Horrible customer service representatives. I called to cancel my membership twice because they continued charging two months later after my cancellation and I called customer service and the guy “ Juan” was so rude and absolutely not ethic,I ask why they continue charging me every month and he just said that’s what the contract say and never gave me detail about the contract. I request the confirmation number of my cancellation and he never provided it, also for his name and he just said “ Juan” there are so. Many Juan’s. VASA should follow the behavior of their employees..! Never going back to Vasa.