VASA FitnessReviews of vasafitness.com

awful gym just cancelled today after hours of trying to figure out. ILL BE THAT PERSON. IF I COULD GIVE THIS PLACE A 0 STAR RATING I WOULD. AND I DONT LEAVE REVIEWS EVER. They give out cheap memberships to people who don’t even care to work out they just sit on the machine for an hour while you’re waiting on it. I wouldn’t be surprised if i found out the gym hadn’t been cleaned since opened. used to love going on the stair master but it stinks of BO and you can see drips of sweat from other users all over the stairs and down the sides. Scary gym equipment it’s old and i fear i’ll injure myself using them. sticky plates that just slam down during sets. PACKED ALL OF THE TIME. If you’re going to allow that many people to have memberships at least make the gym 24 hours so it’s not condense like that. sitting shoulder to shoulder with sweaty people in the sauna and steam room. haven’t used any of the amenities really because i doubt the cleanliness of everything in there. I’ve been going there for over a year and it’s only gotten worse and worse. wish i never signed up with them. shoulda just gone to summit. If you’re a women there’s creepy dudes lurking and they are not there to work out. i’ll copy and paste this on every single one of their review accounts. i’ve worked at planet fitness and didn’t even like it but would pay them with my first child if it meant i would never have to walk into vasa fitness ever again.

After 20 years in business Vasa still doesn't understand their customers. Walk into any Utah County Vasa and survey what's playing on their TV monitors. For example, today Spanish Fork's 18 aerobic screens had the following: 4 CNN anti Republican/Trump 3 Fox news 3 ESPN 2 Shopping channel? 2 MSNBC anti Republican/Trump 1 Fitness score 1 Business 1 Unknown 1 Not working So conservative, family, fitness and sports oriented Spanish Fork patrons prefer those stations? Only 17% like sports? 50% prefer the news with 67% liberal news? 11% want to watch the shopping channel at the gym?

***Update* Vasa did refund my money after this post.*** If I could give no stars I would. Sign up for new membership on there no fees until March and they charge your bank the full fee! Even when you go to cancel they refuse to refund your money! Scam artists!

The VASA gym itself is great! When you cancel your membership VASA is very sneaky. They don’t document cancellations and on their app they have a way to cancel a membership and not guest privileges. I looked at the app and realized I was paying for guest services still, so I cancelled the guest privileges. The text agent asked if I had an email to prove it? Seriously?! She knew they don’t send emails. Because, I didn’t take a screenshot and couldn’t prove it, I had the yearly fee and other monthly fees in addition to an extra month after cancelling my membership. I cancelled in December and was told I’d be charged the last time in December and was charged in January as well! How ridiculous and unethical. Just know you should watch your bank account for added fees. Like I said they are sneaky!

Gym itself is fine and staff is friendly. Be very careful and understand the contract you are signing. Vasa billing practices seem predatory. They charge fees to cancel or downgrade your membership. It is done in a way to insure you a billed another month. Paramount Acceptance their bill company is horrible to deal with. Super aggressive and rude. I would use caution! I will also add management is quick to respond to the negative review but failed to return a call after leaving two separate messages. Just be careful.

I had an awful experience with Vasa. They try to trick you with their plans. Watch out for the surprise $50 annual fee on top of your monthly fee. I froze my account for 3 months but they still charged me for it and told me they have no documentation of trying to freeze it so I have to pay. The lady did not care about my story she only wanted to get off the phone as quickly as possible. Good luck trying to cancel your plan too. Cost me another $30 and 2 hours of my life that I will never get back. The people at the gym are nice but their customer service is awful and corporate tries to squeeze as much money out of you as possible. Never had a bad experience with a gym until now. Never wrote a review until now. Extremely disappointing especially when all I want to do is workout.

Worst customer service

Absolute RIPOFF! Signed up for spin classes because my previous gym for 10 years starting shortening classes, which I explained to Vasa when signing up. 6 weeks later, they completely cut two of the four classes that I could attend and refused to cancel without charging extra fees. I had no control of the classes being canceled. After researching this appears to be what they have done to many, many people. DISGRACEFUL!! Oh......and you have to talk to a third party company to cancel, no one from Vasa company, wonder why.....