varlascooter.comDual motor electric scooter conquers all terrain, offers speed, safety, smoothness and style. 24/7 customer services, contact us [email protected] if there are any questions.
varlascooter.com (varlascooter.com) has 139 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vehicle Repair & Fuel · Compton, California
Excellent
Vehicle Repair & Fuel · Vista, California
Excellent
Vehicle Repair & Fuel · Mountain View, California
Excellent
Vehicle Repair & Fuel · San Francisco, California
Excellent
139 approved reviews, newest moderated first
Richard D.
The bottom line is this an above average quality scooter so it’s worth the above average price. It has great range and speed. Very solidly built. Great braking system. I had to use customer service for a small issue and they were receptive. I would purchase again,
Brandon Z.
I've had my varal eagle one for a minute or two now but gotta say it's one of the best things I've ever owned or bought period! It's almost like a Way of life! I'm able to ride it to work and to the store I haul my children around on it as well and even my wife and I get on and take very wonderful rides the amount of power and speed is fanominal! And I'd have to say at first when I saw the price I was a little uneasy but after doing some studying and looking at other companies and reviews I knew I had found what I was looking for great job Varla on this one.
ianPkrasniewicz
exceeds my expectations. Thank you.
Alduey Photo Film R.
I bought my eagle one almost a year ago . And it’s been a really good experience to me because it’s powerful and strong. I’ve had no issues with it and my inquiries that I’ve had has been responded asap by the excellent customer service department they have . I use my eagle one to go to work and it’s been a really good decision I did . I’m very happy with my scooter .
C.P.
I received my Eagle One V2.0 about a month ago. After about 10 miles the front hydraulic brake sprang a leak rendering the scooter un-rideable. I was unable to correct the problem and contacted support. They were very helpful and sent the replacement part needed via Fed-X air. I replaced the brake lever assembly in about 15 minutes and was back in business. I couldn't give a 5 star purchase experience because of the breakdown, but the after sales support was 5 star. I own several e-bikes and this scooter is my go to mode now for fun and local (3-5 miles) transportation. I am 73 years old and this thing is a HOOT.
Response from varlascooter.comMay 23, 2024
Hello C.P Hope you are well,so thank you for the support, Your advice is very fair, and It played a crucial role in Varla's growth; Varla looks forward to more authentic comments like you, and also hopes that you can have a pleasant cycling experience. Let Varla accompany you through every day; Yours sincerely Varla Team
Dan
I take my Varla Eagle One V2 Every Where. I’ve had my Eagle One V2 for about a month and it already has 100 miles on it. I take my V2 every where. I've made a custom carrier for my truck and my Tesla. Both on road and off road riding has been awesome! I easily obtain speeds of 39 to 42 MPH. I'm 5’11” and weigh approximately 190 lbs. EOV2 has exceeded my expectations! I'm a previous HiBoy Titan and Titan Pro owner and didn’t think a scooter could get any better, but it did with EOV2. My off road riding consist of slight to very hilly, dirt and gravel, fire trials and hiking trails with max grades of 25%-30%. Varla’s Customer Service has been outstanding. Their response has been prompt and they always address my needs in a timely manner. I am extremely happy with my Varla Eagle One V2 scooter and expect to be a Varla customer for a long time. Regards Dan M.
Leonard T.
I found them on a Facebook advertisement and I thought this would be a great starter scooter. The front motor lasted a week before it just died. I tried to contact their US phone number and all it does is ring. Even their local address they have in California is a generic location. It's not a real location or storefront. This got me VERY worried. After a long wait I finally got a response from their Ai based email system. I'm not getting any help other than how to trouble shoot via videos they put on YouTube. Im stuck with a dud and now I am going to file a claim with my credit card. I bet I start hearing from them once that process starts. I DO NOT recommend them. After reading reviews here on trust pilot, Im skeptical of the positive reviews. I wouldn't be surprised if they are company generated because after all the negative reviews, SUDDENLY there are positive reviews from people with just ONE review and consecutively day after day, vs the staggered negative comments. I WOULD AVOID VARLA at ALL COST!
Response from varlascooter.comOct 7, 2023
Hi Leonard, we're sorry to hear about your issue and we're here to help. We understand your concerns and would like to address them. We strive to provide prompt and reliable customer service, and we regret any inconvenience caused by the lack of response via call. We will investigate this issue to ensure that our phone lines are functioning properly and that our customers can reach us when needed. We promise to provide 24/7 email support. I sent a request to get your order number or email, and hope to help you solve this issue as soon as possible. Generally speaking, if the customer cannot solve the problem by themselves according to the guide video, we will recommend you to a local qualified store for repair, or in serious cases, we can replace the scooter for you. I hope that we can resolve the issue and help you enjoy the ride soon. Regarding the reviews on Trustpilot, we take them seriously and value the feedback from our customers. We strive to provide a reliable and transparent customer experience. We appreciate your feedback and will work on improving our customer support service.
Theresa
I purchased my Eagle one about a month ago. It was on my porch within 5 days. I had it put together with everything adjusted to my liking within 20 minutes and was cruising down the road. I've had no problems with the scooter. It hauls my plus size body everywhere I've taken it. Customer service has sent me several after purchase accessories, all of which arrived promptly. I'm so thrilled with my new scooter.