varlascooter.comReviews of varlascooter.com

Varla makes a good product for sure. They need to expand their online store to include the Falcon parts. When I needed to replace the kick stand I purchased the he closest model which is the Pegasus. While it wasn't there fault it didn't fit there was no other option. I contacted customer support twice and they finally responded after the 2nd attempt. After a lot of back and forth they finally sent me an invoice for the Falcon kick stand. So on top of 40 dollars for the first one it was another 32 dollars for the second one. They did discount the second one but the whole process was poorly executed. Also the only reason I needed the part was because they used cast aluminum. I get wanting to save weight but steel has more give and flexibility. Bad design really.q Overall try his is my second one so again mostly well built and good prices.

Varla has extremely middling product quality, but their scooters are fun for a short while. On paper and for a short while of owning their scooters, everything seemed great. Unfortunately, after a couple months of ownership everything goes downhill. My first scooter from the company, the Eagle One, the stem broke (area where the handlebars connect to the scooter) and detached from the scooter, sending me to the hospital for stitches. My second scooter, the Eagle One Pro, went well for the first half of ownership ignoring the fact that a lot of features either didn't work or weren't shipped with the scooter. Unfortunately, i've had to replace almost every single stem bolt and add copious amounts of loctite because they all come loose in the end, which make the wheel wobble like crazy and make the handlebars detached from the scooter AGAIN. It was only a couple weeks ago when the entire back wheel fell off the scooter (from a snapped suspension bolt.) One saving grace of the company is their relatively good customer service, notably from Sylvia and Mark. Their responses are slow due to time zones but professional and deal with the situation perfectly. However, other employees use chatgpt or completely broken english to communicate which i did not appreciate. Overall, Varla is a good brand if you don't plan on using their scooters long term with normal riding or doing anything more than going slowly on a perfectly paved trail.

The battery life is less than advertised. Promised weight was 66 lbs. Delivery weight 87 lbs. I asked a question earlier about rear wheel wobble & instability to crickets chirping. I wanted the puncture less tires to avoid flats, but the tires are stiff & handling subpar.

Hard to understand exactly what I was ordering on the website. No very descriptive. Also, you have no idea when the part will arrive, a confirmation email that the order was placed came out but nothing following and no idea where it is coming from.

As a very happy owner of two Eagle One V1’s, I decided to “upgrade” to the Pro for the simple reason that i kept getting flat tires and i wanted to go tubeless. I understand that doesn't mean never having a flat tire again, but it was becoming so frequent I wanted a backup, hoping to make the Pro my primary ride. Here’s my take on the difference: The #1 reason the Pro is worse than the V1 is it lacks a damper on the steering to keep it stable at high speeds. It feels like an accident waiting to happen. Out of the box the suspension is much stiffer, so lacking a damper, every bump in the road destabilizes the steering a bit, which requires EXTRA attention to steer straight. The V1 had a much softer ride and a damper, so riding 35mph (roughly its top speed for me at 265lbs) was WAY less nerve-wracking. Pluses for the Pro: Stem locking system is 1,000 times better The headlight is great, the V1 light was pointless Haven't ridden enough, but I’ll assume the battery lasts longer. Top speed (on a flat, bump-free road) was 41. Tubeless 11” tires vs tubed 10” The display is pretty, but not sure how accurate it is battery-wise, as I haven’t pushed it that far Things I don’t like (aside from no damper): The thumb throttle vs the finger throttle. It was much easier to dial in a speed (especially slow speeds) with the finger throttle. The old throttle had the display (speed, battery, etc) built in, so I guess it isn't compatible with the new lcd display. The platform is a bit more narrow It feels like I’m more vertical (weight forward) which also feels less safe. The grips shift a bit, while the V1 didn’t (this is nit-picky) Brakes seem the same. Not sure how well the fenders work at keeping the rain from kicking up (the old fenders didn’t do much) I brought the damper issue up with customer support, and while they were decently responsive, they kept telling me it had one (but it doesn’t). At this point, whatever….I threw the box away, so I’m going to keep it as a backup when I have flats on the V1. The extra 6-7 mph isn't worth the potential road rash, and it definitely isn't worth the extra money. If the V2 or V3 have a damper (nobody at Varla could answer that question), buy one of those instead.

On YouTube videos guys are flying on the Pegasus 🤣 Unfortunately it only goes 24mph but it's sturdy and will last. The split rim design makes for easy tire changes. I also have a Mantis Pro that goes 42mph so maybe I'm not being fair. But I only paid $995 for the Mantis so they are similar price. It's good not great.

I liked the fact that I was able to get parts and repair the scooter back to functionality but I was pretty unhappy about the fact that I had to diagnose it myself and go back and forth. I believe the whole process from diagnostic to actual fix was almost 3 weeks which is a VERY long time. There needs to be an option to have a repair shop look at it, a professional, diagnose it and varla send a part rather than someone who might not have the tools.

I keep asking for a seat for my Eagle one Pro and I get no response. Is a seat being developed for the Pro?