varlascooter.comReviews of varlascooter.com

Don’t buy their scooters. They do NOT deliver what they promise. They are difficult to stear and they only go 1/3 of the distance of what they write. They sent me the wrong model and it took over 2 months to get the right one. But now already after 2 full trips of fully charged scooter I only could drive 35 km. I contacted them and they only give you poor excuses. DONT buy their scooters !

They promised I would get 2 chargers, I didn't. With one charger it takes 9 hrs to charge. The website states that the scooter goes 40 mph, it doesn't. I emailed and called the support, they said that the scooter doesn't really go 40 mph only 35, so they lied on the website. When I asked about a refund, I received no reply. Don't waste your money on this. It's not as promised and for $1700.00 I should get exactly what they promised.

I ordered a Varla Scooter and accessories on 4/12 and paid $1900. It is now 4/28 and I have not received the package due to gross incompetence from the company. The promised delivery date was 4/22. I would like a full refund as I am not interested in doing any further business with this company. I was informed on the UPS website on 4/22 that the delivery was not possible due to incorrect information from the sender. I have repeatedly contacted Varla on 4/22, 4/23 and 4/24 and they have been inconsistent and insincere in their responses on the reasoning for the issues. They even told me inaccurate information on how to resolve which contradicted what UPS told me. This is unacceptable customer service for an expensive product and clearly a bad sign of things to come in terms of reliability if I were to deal with this company regarding product issues or maintenance. I am not interested in any concessions, just a full refund.