Vapor SellerReviews of vaporseller.com

I ordered a Snow Wolf 200W last week and 2 days after I received it, it stopped working. I vaporseller and until I pushed for an answer, I heard nothing back. When they did get back to me, this was their reply: "I already put the request in for the RMA and it was rejected. You need to contact the manufacturer about this issue. Everyone has such a huge misconception that just because they bought the product from us, we're responsible for what happens to the manufacturer products. We just sell them. We only warranty a few items in-house and those are the product we manufacture, for example, the Crafty and Mighty. Also, the Grizzly GURU. Please contact the manufacturer for any faulty product issues." Their "return policy" is NOT what they claim on their site. In the end, I have $100 less than before and a useless Snow Wolf. Thanks a lot!

I made a purchase that said I would receive it within 2-7 business days. I received one email stating I would get an email to track the shipping. 7 days went by and I still had not received an email. Then, I emailed customer support expressing my concerns and still after 2 days I did not receive any kind of communication from the company. After that I decided to call and was told they did not have the product I ordered and they were trying to get my order filled by a sister company, "if they have it I should receive an email today". Not very promising to hear if they have it. The company received my money weeks ago and not once wanted to communicate that they did not have the product and it would take longer. The boy I was speaking to on the phone kept trying to speak over me and got mad and screamed at me and hung up when I asked for his name. I tried to call to speak to a supervisor but my phone calls got hung up on. Now they have my money and will not communicate with me. Very sketchy and unprofessional a company. Hopefully no one else has to deal with such poor business skills.

After my original interaction I was very displeased with the customer service. Do to a previously low rated review, I was immediately contacted by a rep to get a better understanding of what happened. After a few positive conversations, the owner also reached out to express his gratitude. Negatives can always be turned into a positive. Im confident in saying that my next purchase(s) will result in a 5 star rating.

I ordered TFV8 coils, almost 2 weeks later I got one coil. And so I called them and they told me to send a picture of my order that I have received to a certain email address.. so I did that that was a week ago and nobody has contacted me about the rest of my order in which they are supposed to ship out. Poor customer service and wait to long for flippin shipping, I needed my coils within the freaking month. update: so I finally got my coils and they actually spent me 5 coils instead of 4 coils....well that made me very happy and the women on the phone that I kept in contact with about my order was always very helpful and she told me it's the other wearhouse that was messing up the orders. so ...all in all ....I got my produce plus one extra coil but it took nearly a month. and I was not paid in anyway to say anything on this post.

Sent me the wrong product on order number 1330109469, then tried to bribe me to take down a review I had written. I returned my product and was refunded, then they send me an email saying that they will rerun my card illegally if I didnt take down a different review I had written. Don't waste your money, these people need to be shut down.

I had done a bit of research into Vapor Seller prior to ordering, and against the many bad reviews, I decided to order anyways. At first everything was great, fast shipping and the product as claimed. My issue did not come from the original purchase but what came after. About a month into receiving my product, it began to malfunction. I checked the website and learned of their return policy, so I contacted the manufacturer to claim my warranty. For about another month the manufacturer had danced around with me about my malfunctioning mod, it became a never ending loop. Eventually I decided to contact vapor seller mainly to ask for a means to contact someone at Wismec, a customer service representative of Vapor Seller told me not to worry about it, send the mod back and they will replace it for me. I was shocked by the response but greatful. I sent the mod back and awaited a response. After a week or two I contacted Vapor Seller, they would not respond to my emails so I finally decided to call. After calling, they told me they could not replace the mod, I wasn't happy with this, especially after being told they would, but! I was grateful for offer. After further explanation of the trouble with the mod, the lady on the phone told me she would give me store credit, BUT would have to charge me a restocking fee. I wasn't happy with this, but it was better than a broken mod. I agree to the terms and thanked the lady on the phone. Later receiving a email that they will not credit me and I could pay them to get my mod back or just let them keep it. This made me irriate. I would have never shipped the mod and continued perusing Wismec if they hadn't made promises of exchanging the mod and even after they had broken promise of that, I accepted their new promise which was later again broken. This is bad business practice, I have chains of emails with the company to back my claims, now I understand the frustration many seem to have with this company as well. You shouldn't tell people things that aren't true and further more now force them to pay to get their product back after having them ship it to you under false pretenses.

I placed an order with this company on Thursday the 3rd and contacted the company on Monday the 7th only to be informed that they didn't have any of the items I attempted to order in Stock and it was going to take a week tor credit my account. Very unprofessional. After discovering that all items I ordered were out of stock I spent about an hour working with customer service to build an order simular to my first one that would be shipped out that day. After nearly completing the order I was informed by customer service that the manager said they could only issue a refund. To top the whole ordeal off they contacted me offering me store credit to remove my negative review. Sheesh

Hello, I just recently purchased a Crafty vaporizer and I am totally satisfied with Vapor Sellers outstanding performance. First of all I would like to say that my product arrived as expected. I sent a message inquiring about the shipment after hours and I received a reply immediate the next morning. Your staff is very professional and courteous and I would recommend this company to anyone.