Van Dyke's RestorersReviews of vandykes.com

Response from Van Dyke's RestorersJun 20, 2018

Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all of our customers. We did currently move to the corporate office in South Carolina earlier this year, back in March. We want to do everything possible to fulfill our customers over all experience with our company better! Please feel free to contact us with any further concerns or questions you may have for us. 1-800-787-3355

Response from Van Dyke's RestorersJun 20, 2018

Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this! Please accept our apology, we never want to disappoint our customers or give them bad or poor service. We do try our best to resolve all the complaints and concerns brought to our attention. We did currently move to the corporate office in South Carolina earlier this year, in March. We now have new systems and all new Customer Service Representatives. We want to do everything possible to fulfill our customers needs and the best over all experience with our company better. We truly hope your negative experience doesn't discourage you from ordering with us in the future. Please feel free to contact us with any further concerns you may have for us. 1-800-787-3355

Response from Van Dyke's RestorersJun 20, 2018

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Customer service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. We did currently move to the corporate office in South Carolina, earlier this year in March. We now have all new Customer Service Representatives and want to do everything possible to fulfill our customers over all experience with our company better. Please feel free to contact us with any further concerns you may have. 1-800-787-3355

Response from Van Dyke's RestorersMar 27, 2018

PLEASE ACCEPT OUR APOLOGY, WE NEVER WANT TO DISAPPOINT OUR CUSTOMERS OR GIVE THEM BAD SERVICE. WE UNDERSTAND PEOPLE SEEKING AN OULET TO VOICE THEIR OPINIONS AND WE DO TRY OUR BEST TO RESOLVE ALL THE COMPLAINTS AND CONCERNS BROUGHT TO OUR ATTENTION. WE SHIP THOUSANDS OF ORDERS EACH YEAR, AND OUR GOAL IS TO OFFER ONLY THE BEST IN BOTH PRODUCTS AND SERVICE. UNFORTUNATELY THERE ARE TIMES WHEN WE DO HAVE DELAYS WITH PRDUCT THAT IS BEYOND OUR CONTROL. PLEASE KNOW WE ARE CURRENTLY WORKING ON A PROGRAM THAT WILL NOTIFY OUR CUSTOMERS WHEN WE ENCOUNTER THESE DELAYS. WE ARE SO SORRY FOR THE INCONVEINENCE AND DISAPPOINTMENT CAUSED. THANK YOU, TABITHA