vancassoReviews of vancassotableware.com

Easy process, great items and prices

Absolutely Gorgeous! I love this set, the colors, the patterns, the quality - and for the price??? I'm shocked at what an amazing value this set was!!!

Mooi design servies. We krijgen altijd heel positieve reacties op ons Vancasso Simi servies. We hebben echt alles van de Simi lijn. Het Vancasso Simi servies is heel degelijk, kan in de magnetron, vaatwasser ect. etc. Vancasso stuurt het servies heel snel en vooral goed verpakt op. Zodat je alles in perfecte staat ontvangt. We hebben het nu al een jaar in gebruik, en er nog nergens een stukje afgebroken van het servies. Kortom Vancasso tableware is een echte aanrader.

This is for Vancasso UK outlet. I think the email CC is in China, though this has never been an issue (see below) I have made 2 orders direct with Vancasso and will report on those in this review. I initially started buying the Macaron Sets with Vancasso on the Amazon platform. When it came time to get the salad plates, Amazon did not have them for several months. I looked on the Vancasso site when googling for any results for the Macaron range, the Salad plates were also listed as sold out there. Out of desperation, I emailed Vancasso customer care and got a reply straight away. Usually factory outlets might make ranges for a limited time and end the run, or with a global distribution network, not bother to update the inventory. However, just a few weeks later, the salad plates showed up on their UK site! I got those straight away and was very grateful to whoever it was in China on their CC team who made sure some got there. I got some more to add to my collection recently and made a mistake, I put the wrong shipping address, as I have moved home. I emailed them and again they replied within a working day, I think the next day for them on their time and they ammended their shipping straight away. Their shipping is fast an their packaging is really good, because I have made ceramics orders with different UK suppliers this year and their items arrived smashed because couriers are not very good here anymore, but not with Vancasso, who package their ceramics very well to make sure they do not get damaged and time is wasted on both sides with any refunds and replacements. Therefore with customer care and packaging and shipping for me so far they are better than UK suppliers. About the Macaron range. They are printed wares using balloon expansion to transfer the patterns onto the ceramics. They use different colours, 4 with Mediterranean patterns often used on tiles. When we eat as a family it is easy to know whose plate belongs to whom by the colour, my wife likes red, she always gets the red plate. The printing can vary, because of the method and because they are mass produced. They are also porcelain and therefore very cheap, which was what I needed at the time. They are day to day ceramics for our family, with a nicer set for guests. I write that to say that for cheap but good quality porcelain, it is very good for the time that it will last. Vancasso is a Chinese company, and the Chinese do have Thousands of years of experience in fine ceramics, and I feel that this shows, even with mass-produced ceramics like these. I am glad to be able to deal directly with them as a Chinese company like Vancasso today, which would have been difficult in the past.

service de 12 pièces, 2 sont arrivées cassées, remplacées par 6 assiettes neuves arrivées en bon état. c'est un miracle parce que dans les deux cas l'emballage avait été sérieusement endommagé. Réaction immédiate et très cordiale de Vancasso, donc finalement très satisfaite !

I ordered the Vancasso colourful bowls in two sizes to match plates I’ve had for years and still love. The price was very good, delivery was fast and trackable, and everything was securely packaged. One bowl was slightly different in colour than expected, but customer service was excellent and solved the issue quickly and satisfactorily. Very happy with both the products and the service — I would recommend.

I purchased the Karst dinnerware set. I love the style and colour, but it is advertised as oven proof, and on the website, it is pictured being taken out of an oven, however, I placed a plate in the oven at a very low heat, around 80°c, to warm it,unfortunately it cracked down the middle into two pieces. I notified the company, but received no reply, and no offer of replacement for a product which was not as described. This is totally unacceptable and I would not recommend this company. Their aftersales customer care is atrocious. Once they have your money, they have no interest in your satisfaction, or lack of it !!!!!

Meine Reklamation wurde sehr zu meiner Zufriedenheit geregelt. Sehr,sehr netter Kontakt.