vancassoReviews of vancassotableware.com

Dishes never dry, grow mold between them when stacked. Poor quality.

Added “worry free purchase” to my order after taking it out of my basket. They added it back on without me knowing! After seeing the reviews on here I will be cancelling my order through PayPal

After having read some of the comments on this page, I placed my order for 5 sets (to have spare plates as well), preparing for it to arrive with possibly one or more broken plates. To my happy surprise and relief all arrived in perfect condition.

I recently ordered the Stern 16-Piece Dinnerware Set in Blue, and it arrived within 48 hours. Since I’d owned this set before, I knew it was good quality (and conveniently it was discounted 😉). Unfortunately, one of the bowls arrived broken. I requested a replacement bowl, but they didn’t have any available in blue. They offered a partial refund, but I preferred having a replacement bowl - even if it was a different color. To my surprise and delight, Vancasso sent me a full set of four bowls in a different hue. It’s worth noting that Vancasso’s support response time can be a tad slow, but their team is very friendly and helpful. On a similar note, I had a comparable issue with Wayfair: two plates arrived broken, and I requested replacements. However, those replacements never arrived. After waiting for 9 months, I finally convinced them to issue a refund...

Poor quality, brought a 16 piece set. There were scratches on 2 of the plates and a mug. Asked for new plates and was set a pack of four where 3 of the plates had scratches. Yet to have a full set of plates that aren't damaged. Would not recommend purchasing from them.

Honestly don’t know where to start! When ordering it gave the option of transit insurance in case of breakages for an additional cost. I unchecked the box as under UK consumer law, this is unnecessary as damages in transit are covered when making purchase via the internet. The page then refreshes and it adds it back on. I tried over 10 times and couldn’t make my purchase without it. 2 large dinner plates turned up broken and I sent an email with pictures explaining that I required 2 replacements sending out and the insurance refunding as it is unnecessary. I was then directed to claim on the insurance. I explained that it’s not my job to do that and I just need 2 plates sending. The company then agreed to that and to refund my insurance. She then changed her mind and said they couldn’t refund the insurance as it had been paid to the United States (complete BS). Anyway, after another 5 emails back and forth, still no refund of insurance and still no replacement plates. She then said I should send the broken plates back, at my expense. I have also tried claiming on the insurance and surprise surprise, heard nothing. Also, I ordered the set I ordered was black and they are more brown than black. Can genuinely say this is THE WORST COMPANY AND CUSTOMER SERVICE I’VE EVER EXPERIENCED! I am now dealing with my credit card company to issue a charge back. Absolutely disgraceful service and an awful company.

Good quality product. Some plates were damaged on arrival - couriers had caused the damage ehich took some doing considering how well they were packed!!! Vancasso replaced no questions. They have given me excellent service and I will definitely use them again.

I purchased the Bonita set. EXTREMELY DISAPPOINTED! Poor quality! Every single piece chipped and gathered mold on back GROSS! DO NOT BUY ANY OF THEIR PRODUCTS!!!! Big let down. CUSTOMER SERVICE IS THE WORST! I was sloughed off. Please SAVE YOUR MONEY! THE WORST COMPANY EVER!