Valyōu FurnitureReviews of valyoufurniture.com

If there is a way to do minus 5 stars I would. I have been dealing with them over a year to get my order and then a refund. This company is a scam, do not order from them. The quality of the furniture was terrible, my table was cracked and the 4 matched dining chairs didn't match. I have an email chain of over 50 emails and have had countless calls to their "customer service" with no results. Please do not order from them or you will waste a year of your life trying to get your money back.

Like everybody else in this thread, I ordered a feathers sectional in early September and watched as the estimated shipping day was pushed back four months. Now my order has disappeared from the email. I’ve contacted a lawyer to pursue legal action. They’ve been extremely cagey about issuing a refund and Valyou’s customer service has been awful. The shipping carrier has assured me that Valyou is responsible for the delay, so please don’t believe their excuse. Don’t order from this company

Valyou Furniture is the biggest scam with the worst customer service I have ever encountered! We've been waiting on a couch from them for MONTHS and everytime we've contacted them we've been reassured time and time again that it's on the way and just keeps getting delayed. We finally decided to change our order to the Loft sofa + ottoman so that we could get it sooner (since it was in stock and we were assured it would ship in 2-5 days and take no longer than 3 weeks to arrive at our house). That was over a month ago and our sofa still hasn't even shipped! I've been incredibly patient and understanding every step of this process but after doing more research, I now realize this is not a unique experience. Valyou furniture over promises and under-delivers. If you look at Google Reviews or Trust Pilot you will find that there is case after case of customers NEVER receiving their furniture from Valyou. Their return/refund policy is also the worst I've ever seen. They will ONLY refund you in store credit even if they don't have an item in stock or the item you receive is damaged, etc. In fact, they have offered to give me store credit multiple times now but refuse to refund my credit card for the delivery fee -- even though I've waited 3 months for a couch that may never come. Do not shop here. The good reviews they have are the lucky few who actually received their furniture, but the vast majority of people do not have that experience. They've been flagged multiple times by the Better Business Bureau because that's how big of a scam they are. Take your money literally anywhere else!

Ordered two things - over $1800 worth of furniture and I never got a delivery date or follow up for delivery after months. Then when I went to my Valyou account to attempt to look up my order - they deleted my account bc it no longer existed and the order no longer existed. No refund was provided either. This business is a scam. UPDATE: STILL A SCAM to Your Reply Valyōu Furniture The only reason why you DID NOT fulfill my ORIGINAL ORDER AFTER 3 MONTHS forcing me to investigate and set up an inquiry due to paying over $1000 for furniture without any updates. Almost a few weeks later after you say I am unable to cancel the order to get my money back on something that you failed to give any accurate delivery delay date on, just that "we will update you on the status", months later the it's still "pending". The only way I could get my money back was to open a dispute on the furniture that you failed to give any updates on deliver on after months. A gift card was issued for inconvenience the first time I chatted and called - initially which is why I waited the other two months. Eventually after I thought, maybe I'll give it another chance on something that shows it will ship asap. A week later after that order, I said let me check on the new order and couldn't find it. Why? Because my order no longer existed and my email account connected to that order was deleted. YOU DELETED THE ACCOUNT and decided to make that decision to delete my second order and account - without even notifying me as a customer as to why or what was happening. YOU ARE A SCAM.

I purchased a couch online in October that was set to be delivered in December. A few weeks after placing the order, I visited a showroom in person to confirm that I liked the couch and I did not. While the other couches felt alright this particular couch felt cheap and poor quality. Nice showroom, however. Staff not overly friendly. I reached out to cancel the order on November 6 and by November 9 I still had not heard back from customer service. I reached out to customer service again this time through their text number and finally got a response. After many attempts to persuade me to keep the order, they finally cancelled the order and advised that it'd take 7-14 business days to see the refund. Today is day 14 and still no refund. I reached back out and they said there was an unresolved system issue so I should dispute the charge with my bank. In what world does a company recommend a chargeback to resolve a refund issue? Very poor customer service, takes hours and days to get a response--if you even do. Would not recommend Valyou. Good prices, however.

Update 3/2/2023: their system don’t allow them to issue refunds which I find very suspicious so I submitted a dispute through my bank and Valyou accepted it. The bank issued the credit back to my account and I was able to buy from another store (that delivered within a week). Even though my issue wash solved, I still think it was a terrible experience. I ordered something on Oct 8, delivery date was Oct 31. I got nothing. On Nov 9 I contacted them again and they told me they will ship in 2 weeks. Nothing. I contacted them on Nov 29 to ask and now they say they will ship until Feb next year. I requested a cancellation and refund and they are not willing to do it, they only offer store credit

UPDATE: My order number is #24962. Don't play innocent. You guys are such a shady company. I will literally shout it from the rooftops how scammy this 'business' is. Do. not. purchase. from. them. ORIGINAL: Weird company. They lied about when my couch would be shipped and delivered. When I followed up about my order and why it hadn't arrived (and why I didn't receive any update whatsoever) I was ignored. I looked online and discovered a bunch of reviews online saying Valyou is a scammy company and I immediately felt uneasy about my purchase with them. I didn't even want the couch at this point, and I didn't want to be associated with such a shady company. After EXPLICITLY asking for a refund via email because I didn't receive my item, this is the response I got: "I can see that your order is already allocated, we are just now waiting for the logistics to ship your order. Rest assured that you will receive an update with the tracking details." Like, really? No acknowledgment AT ALL that I just asked for my money back. Basically gave me no choice but to do a charge back. A few days later I get a call from my local port office that they have a couch for me. Honestly it's hilarious, I was CLEARLY told I would be notified when they shipped, so I could track my order status, but I wasn't. Long story short, I basically had to hound them and make a Karen of myself to get them to actually ship. Ridiculous.

I do a lot of research before large purchases, so I read probably hundreds of bad reviews of Valyou. Most of them center around shipping times, not receiving orders at all, or getting damaged items. Some people have waited months for product, and some reviews were questioning if the company is an outright scam. But because the product and price were so enticing, I decided to take the risk. I reasoned that if it didn't get delivered, I'd just do a chargeback on my card like so many others have commented. After placing my order, I was expecting to wait several weeks for shipping. Instead, it shipped within a week! I was still skeptical; there wasn't a tracking number (I think this is because the first part of shipping is freight). I thought maybe it was still going to take weeks to arrive. But a couple days later I got a text from their logistics department-- a REAL human being that responded to my replies, not just an automated message-- letting me know what day it was going to be delivered. Several reviews mention that delivery day came and went with no product, but in my case the estimated delivery day was dead-on. On the day of delivery, I received a tracking # email from the final-mile carrier (Cigo), and the tracking gave a very accurate ETA. The delivery guys even called me to let me know when they were 25 minutes away. When they arrived, the delivery men were really kind and carried the frame into my house even though I hadn't paid for White Glove delivery. My expectations were extremely low based on reviews, but even if I had normal expectations, Valyou and their shipping partners would have exceeded them. From order to delivery was about a week and a half and communication was great. I'm not sure if I didn't have issues because I ordered a very compact item (Charm Base bed frame), but I also have a feeling these issues were/are related to supply chain issues, especially because the company is in Hawaii (that's a long way to ship things by boat, folks) and there has been an incredible shortage of dockworkers over the past couple years. My advice to buyers is (based on other reviews) to prepare to wait a long time for delivery, but you may also be pleasantly surprised!