Valyōu FurnitureReviews of valyoufurniture.com

Bought a couch from Valyou a few years ago, and they’ve unfortunately fumbled every step of the process: 1) extended delay in shipment with no emails or other updates, forcing me to keep circling back. Instead of offering any kind of partial refund for the delay they added on a 5-year protection plan from a company called Mulberry 2) Eventually delivered, but the product itself is fairly low quality and experienced major discoloration after a few years 3) This discoloration is exactly the kind of thing covered by the protection plan, but Valyou support told me to reach out to Mulberry. I did so, only to find that Valyou had actually never delivered any funds to them and the warranty plan was purely imaginary 4) Now weeks have passed, and after continual follow-ups Valyou has done nothing to address the issue. They sell replacement covers on their site but they are expensive, $400! So I let them know to either send a set of covers or process an equivalent partial refund. Very straightforward and reasonable, but they seem to be trying to ignore the issue and hope that I’ll just disappear if they hold out long enough. So today we escalate to the public reviews, BBB and TrustPilot in an attempt to move the needle on this. Valyou reps, if you’re reading this, please make it right and stop wasting my time! For the time being I’d highly recommend avoiding this company at all costs and buying your furniture elsewhere.

I’ve been using this feather sofa for a year now, and I’m still very happy with it. It’s comfortable, looks great, and is really easy to clean, which is especially important for a family with kids! The customer service has also been very helpful. I recently decided to order covers in another color to give the sofa a fresh, like-new look. The original covers are still looking great, so I’m gonna switch them out sometime when I feel like giving the room a little refresh.

Product quality is great and the experience, from ordering to delivery, was great as well. I love my couch. great discounts too, and the throw pillows are wonderful

I recently ordered the charm nightstand (which had a 50% discount) to go with the king size charm bed frame I purchased a few years ago. I was surprised how quickly the item arrived (within 1 week) and it was well packaged and easy to setup. The nightstand looks great with the bed frame and I’m happy with the purchase.

I am a repeat customer with Valyou Furniture. I just bought my second Charm bed. I knew exactly what I was getting, the color, the quality, etc and I was not disappointed. Price is right, quality is great, delivery was exactly as promised. Just a great experience and product over all.

The boneless couch was inexpensive and the Kids love it.

“I was sent two sofas in the wrong fabric, through no fault of my own. Because of Valyou’s mistake, I paid $1,300 to have the sofas picked up from the port, assembled, later disassembled, and prepared for return. I submitted a receipt from the two workers who performed this work, but Valyou still refused to reimburse these expenses, citing company policy. They did refund the purchase price of the sofas, which I appreciate, but I was left out of pocket for costs that only arose because the wrong products were delivered. I hope the company reviews its policies so customers aren’t left paying for mistakes they didn’t make.” The cream leather was cheap looking and the seats were hard as a board!

Great experience! I love my couch. Great quality and great price. Fast delivery.