Valerie MasonReviews of valerie-mason.com

⭐️ Extremely Disappointed With the Customer Service I am extremely disappointed with the customer service I have received regarding my replacement bracelet. I purchased these bracelets expecting to receive the products I paid for, but I am still missing one of the replacement bracelets. I have provided pictures and video clearly showing that the bracelet was not included in the package I received. The packages were delivered sealed, and the missing bracelet was simply not inside. I have explained this multiple times, yet I continue to have difficulty getting this issue resolved. The lack of communication and customer service throughout this process has been extremely frustrating. Unfortunately, the way this situation has been handled has left me very disappointed. I hope someone will finally take responsibility for resolving this issue.

I keep getting asked and I keep having to explain and honestly at this point I'm just making this video so I can send people the link instead of typing it out again.

: UPDATE: After posting my review, Alvin, the manager at Valerie Mason, personally reached out and reviewed my case. He resolved the issue and I have now received the full $29.95 refund back to my credit card. I appreciate Alvin taking responsibility for the situation and making things right. ——————————————- Disappointing experience with an unexpected warranty charge I’m very disappointed with my experience. An additional $29 Lifetime Warranty subscription was added to my order, which I did not knowingly intend to purchase. As soon as I became aware of the charge, I contacted customer support and explained the situation. They canceled the subscription to prevent future charges, but refused to refund the $29 that had already been charged. What was particularly frustrating was that, after multiple emails, customer support acknowledged in writing that I did not knowingly intend to purchase the additional warranty, yet they still refused to issue a refund. I believe optional subscriptions and additional charges should be made extremely clear to customers before an order is completed. Unfortunately, the way this was handled left me very disappointed with the overall customer experience. I hope the company improves the transparency of its checkout process and how it handles situations like this in the future.

Someone at work asked if it was an anniversary gift. It's not. I bought it for myself on a Tuesday because I wanted to. Somehow that felt better to say out loud.

So far the biggest problem is they have very small clasps. I need someone to always put them on. I know it says you can wear them to shower , beach etc but they don’t work when playing sports.

Been waiting for 2 months for my jewelry, contacted them every day for a whole month, no response from a real person, just an ai generated response that they’re looking into it. Tracking shows package expired a month ago and they still won’t refund me! Horrible experience, scammers and frauds! Just took my money with no way to get it back. I have reported them with Better Business Bureau and trying to cancel transaction through my bank. Be aware, don’t order from them! Merchandise coming from Hong Kong!

My clover necklace is tarnishing and the bracelets are a little snug… not sure if I will be ordering again

The Jewelry is trash. Looks cheap and everything fits big. Don’t waste your money.