Valerie MasonReviews of valerie-mason.com

Response from Valerie MasonSep 24, 2026

Hi Jenni, thank you for flagging this, and I'm sorry. A piece that discolors is not acceptable, and it is exactly what our coating is built to prevent, so something went wrong here. Every piece is covered for life, repair or replace, no questions asked, so I'd like to send you a fresh one at no cost to you. Email me directly at [email protected] with your order details and I'll get the replacement moving and see it through personally. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 12, 2026

Hi Geanne, thank you for taking the time to share your feedback. I'm very sorry to hear about the issues with the bracelet and that your experience did not meet your expectations. We understand how disappointing this must have been, especially since the purchase was intended as a gift. We genuinely appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 12, 2026

Hi Kim, thank you for taking the time to share your feedback. I'm very sorry to hear that one of the clasps broke and that another bracelet arrived tangled. We understand how frustrating this must have been, especially when you were looking forward to enjoying your new pieces. We genuinely appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 3, 2026

Hi Mrs. Shastid, thank you for taking the time to share your feedback. I'm sorry to hear about your experience with the jewelry and the concerns you had regarding the promotional offer. We understand how disappointing it can be when the item received doesn't match your expectations and you feel your concerns weren't properly addressed. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 3, 2026

Hi, thank you for taking the time to share your feedback. I'm sorry to hear that your order took longer than expected to arrive and that the color of the jewelry wasn't what you anticipated. We understand how disappointing it can be when both the delivery experience and the product itself don't meet your expectations. We appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and better understand what happened. Please email me directly at [email protected] with your order details, and I’ll personally review your case and assist you further. Thank you for giving us the opportunity to look into this. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 3, 2026

Hi Carrie, thank you for taking the time to share your feedback. I'm sorry to hear that the bracelets didn't look as you expected when they arrived and, especially, that one of the pieces broke after only a couple of days of wear. We understand how disappointing it is when a product doesn't meet the expectations you had when ordering. We appreciate you bringing these concerns to our attention, and we'd like the opportunity to personally review your order and the bracelet issue to better understand what happened. Please email me directly at [email protected] with your order details, and I’ll personally review your case and assist you further. Thank you for giving us the opportunity to look into this. Alvin, Manager, Valerie Mason

Response from Valerie MasonJul 30, 2026

Hi Meagan, thank you for taking the time to share your feedback. I'm sorry to hear that your bracelet broke after just one wear and that you're concerned about the quality of your other jewelry. That isn't the experience we want our customers to have, and we understand how disappointing this must have been. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonJul 30, 2026

Hi Lisa, thank you for taking the time to share your feedback. I'm sorry to hear that some of the bracelets didn't meet your expectations. While we're glad to know the nail bracelets were satisfactory, we understand your disappointment with the fit of the snake bracelets and the appearance of the clover bracelets. That isn't the experience we want our customers to have. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason