Carla K.
I ordered two bracelets and thought I…
I ordered two bracelets and thought I was getting a $0 warranty because that’s what the receipt said. A month later- I was charged a subscription fee and told I had: $59.90 in credit every 4 weeks — usable like cash on purchases and stackable with Buy 1 Get 1 Free offers. • Members-only collection — access to pieces that are not available in the main shop. • 48-hour early access — members can shop new product drops before they are available to everyone else. • Free shipping with no minimum purchase. • Birthday piece — members receive a complimentary piece during their birthday month. • Priority support — member emails and warranty claims receive priority handling. I tasked the customer service rep 2x how to use my credit. She ignored the question twice and cancelled my account- which is fine. But they never delivered on the 59.90 credit. I asked for them to refund my monthly fee then (same day it was charged) and they ignored that as well. This is a scam!! I’m contesting the charge with my CC now.
Response from Valerie MasonSep 24, 2026
Hi Carla, I hear you, and I don't want our process to be the reason you're left with a bad taste. Sorting this should be simple, not a fight. You should not be out of pocket to return something you weren't happy with. Let me find the cleanest resolution for you, whether that is a replacement, an exchange, or a refund. Email me at [email protected] with your order details and I'll handle it personally and reply quickly. Alvin, Manager, Valerie Mason