Valerie MasonReviews of valerie-mason.com

Response from Valerie MasonOct 6, 2026

Hi Riddhi, I'm sorry to see this, that's genuinely not how our coating should behave. If a piece discolors, something slipped through and it's on us to fix. It's covered for life, so I'd like to send a fresh replacement at no cost to you. Email me at [email protected] with your order details and I'll get it moving today. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 21, 2026

Hi Tanya, thank you for taking the time to share your feedback. I'm sorry to hear that the chains on all three of your clover bracelets have popped. We understand how disappointing it must be to experience this, especially after purchasing multiple pieces. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 21, 2026

Hi Norby, thank you for taking the time to share your feedback. I'm sorry to hear that while you found the pieces cute, you were disappointed with their gold color and overall appearance. We understand how frustrating it can be when an item doesn't meet the expectations you had when purchasing it, especially when it was intended as a gift. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 3, 2026

Hi AJ, thank you for taking the time to share your detailed feedback. We're glad to hear that many of your pieces have held up well, particularly your silver jewelry, and that you had a quick and smooth return experience. We also appreciate you pointing out the concerns with the clasps and changes in appearance of some of the gold pieces. Your feedback is valuable to us, and we’ll make sure these comments are shared with our team as we continue working to improve the quality and design of our jewelry. Thank you for choosing Valerie Mason and for sharing your experience with us. Alvin, Manager, Valerie Mason

Response from Valerie MasonSep 3, 2026

Hi Renée, thank you for taking the time to share your feedback. I'm sorry to hear about the issues you've experienced with your tennis bracelets, especially having stones fall out so soon after receiving them. We also understand your frustration regarding the Buy One Get One offer and the confusion around how the promotion was applied during checkout. We appreciate you bringing these concerns to our attention, and we'd like the opportunity to personally review your orders, promotion details, and previous communication. Please email me directly at [email protected] with your order details, and I’ll personally review your case and assist you further. Thank you for giving us the opportunity to look into this. Alvin, Manager, Valerie Mason

Response from Valerie MasonAug 14, 2026

Hi Corina, thank you for taking the time to share your feedback. I'm sorry to hear that your bracelets kept coming apart and that you ended up losing one. We understand how frustrating and disappointing that must be, especially when the other bracelet is experiencing the same issue. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonAug 14, 2026

Hi Kierra, thank you for taking the time to share your feedback. I'm sorry to hear that the bracelets weren't quite what you expected based on the advertisement, particularly regarding the clover size, extender chains, and fit. We understand how disappointing it can be when a product looks different from what you anticipated. We genuinely appreciate you sharing these details, as they help us understand where we can improve. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason

Response from Valerie MasonJul 30, 2026

Hi Beth, thank you for taking the time to share your feedback. I'm sorry to hear that the gold color of the jewelry didn't meet your expectations and that the delivery took longer than you anticipated. That isn't the experience we want our customers to have, and we understand how disappointing this must have been. We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution. Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further. Thank you for giving us the opportunity to make things right. Alvin, Manager, Valerie Mason