ValabasasReviews of valabasas.com

Complete scam. Waited weeks with no tracking or shipping info. If you visit them on Instagram you’ll see the same complaints in the comments they haven’t erased already

I placed an order with this company buying a birthday gift for my husband. I initially received a confirmation email. I placed the order on 12/1 and reached out to the company several days after because I received no shipping information. The company wrote back a general email to me not even looking into my order. Basically saying that they were experiencing shipping delays. However, they didn’t specify that they were having shipping delays, letting customers know that their orders may not be on time. Especially this close to the holiday. I continue to reach out to the customer care team responding to the email and they’ve never reply. Fast-forward almost 9 days later, I still have no shipping information, and no refund. I reached out to the company on Instagram and they continue to send me the same canned message. Not only that, as I look through the comments, there are tons of customers complaining that they haven’t received their orders nor refunds either. This company has to operate better and cannot take peoples money and not communicate with them about their orders. I demand from my order to be sent or to be issued a refund.

I placed a order they got the money I didn’t recieve an email or anything my money is gone and I have no order at all

Do not order from this company clothes didn’t fit my kid and they will not issue a refund or exchange and customer service is a waste of time because you will not get anyone or a return call

So this is my first time buying from a company where you have to be approved to get a refund. Where they do that at. I just received the clothes and they don't look right so I look at refund policy and they saying they take refunds within 15 to 20 days or so, but you have to be approved to be able to get an address to send them there stuff back then they sent the wrong pants and said that's what I ordered but I got my email of what I ordered and they saying they not approving me for a refund okay they messing with the wrong one

My order I forgot to put my apartment # with the address and I need to update my email and I can’t get in contact with customer service

Valabasas has sent me two packages this week. I did NOT place an order with them. The packages were addressed to someone else (i.e., not me), but the address on the shipping label is mine. I cannot reach them by phone as I am consistently sent to voicemail when I call (with the promise someone will call me back, but I am still waiting to hear back). I have tried using their chat service to resolve the issue, but I am not sure the responses are from a real person as the responses do not address my question.

atrocious customer service. I acknowledge that they say email is the best way to reach them, but it indeed is the only way to reach them, as they ignore their messages. Why have voice messaging available if you simply ignore it?