VakkerlightReviews of vakkerlight.com

Response from VakkerlightDec 26, 2023

Thank you so much for your kind words! I'm Martin from Vakkerlight, and I'm thrilled to hear that you consider us the best site for unique lightings. Your satisfaction is our top priority, and we appreciate your acknowledgment. Unique Lightings: We're delighted that our selection of unique lighting caught your attention. Offering distinctive and stylish options is something we take pride in. Shipping Time: Thank you for your understanding regarding the shipping time to Greece. We always aim to provide accurate estimates, and it's great to hear that the wait was worth it. Excellent Customer Service: We're especially pleased to hear that you had an excellent experience with our customer service, and Miya, in particular. Providing top-notch service and support is at the core of what we do, and it's fantastic to know that Miya exceeded your expectations. Gratitude: Your gratitude means a lot to us. Thank you for choosing Vakkerlight, and we sincerely appreciate your trust in our products and service. If you ever have more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Warm regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightMay 6, 2023

Thank you for reaching out again, and I sincerely apologize for the continued frustration you are experiencing with your Vakkerlight purchase. I'm Martin, and I'm here to help address your concerns. From your message, it's clear that there have been significant communication challenges and dissatisfaction with our support efforts so far. Please allow me to clarify our position and reiterate our commitment to resolving this matter. Installation and Troubleshooting Guidance: Our intention in providing guidance about the installation of the LED bulb was to ensure that all potential simple fixes were explored. We understand that this may have come across as dismissive of your expertise, and we apologize if it was perceived as such. Our goal was to help, not to imply any ignorance on your part. Return and Refund Process: It seems there's been a misunderstanding regarding the return process. I apologize if we have not been clear in our communications about providing a return label. We are committed to rectifying this immediately. Support and Resolution: We understand that you do not wish to receive spare parts or attempt further repairs yourself, especially after having already incurred additional costs with electricians. We respect your decision and want to work towards a solution that is satisfactory for you. Next Steps: To expedite the process, we will arrange for the return label to be sent to you as soon as possible. Regarding the refund, I assure you that we are committed to a fair resolution. Once the return is processed, we will ensure that your refund is issued promptly. I understand that this situation has been less than ideal, and for that, we are genuinely sorry. We appreciate your patience and are dedicated to making things right. Could you please provide your order number or any additional information that could help us expedite your return and refund process? You can reach us directly at [email protected], and we will prioritize your case to ensure a swift and satisfactory conclusion. Thank you for your understanding, and we look forward to resolving this to your satisfaction. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightDec 26, 2023

Thank you so much for taking the time to share your positive experience with Vakkerlight! I'm Martin, and I'm thrilled to hear about your satisfaction with our customer service, specifically with Miya. Responsive and Caring Service: We're delighted that Miya provided you with responsive and caring assistance. Our team is committed to meeting our customers' needs and ensuring a smooth and enjoyable shopping experience. Timely Delivery: It's great to know that your items were shipped within a reasonable time, and you received them without any concerns. Timely delivery is a crucial aspect of our service, and we're pleased to have met your expectations. High-Quality Products: We're glad to hear that the Melt Pendant Lamps and Melt Cone Table Lamp have proven to be high-quality additions to your home. Ensuring that our products work seamlessly in different systems, including the USA, is a priority for us. Sturdy and Attractive Design: Your feedback on the sturdiness and attractiveness of the lamps is truly appreciated. We strive to offer modern and stylish lighting solutions that enhance the aesthetics of our customers' homes. Recommendation: Thank you for recommending our website with a 5-star rating. Your endorsement means a lot to us, and we're grateful for your trust in Vakkerlight. If you ever have more feedback to share or if there's anything else we can assist you with in the future, please feel free to reach out. We're here to ensure your continued satisfaction with our products and service. Warm regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightMay 6, 2023

Thank you for reaching out, and I'm sorry to hear about the delay and frustration you've experienced with your order #V12078 for the GingKo Chandeliers. My name is Martin, and I'm here to assist you. Firstly, I understand how important timely delivery is, especially for renovation projects, and I apologize that the extended shipping time has caused inconvenience. Let me address the concerns you've raised: Delivery Time: It's regrettable that the delivery of your chandeliers has taken longer than expected. We aim to be transparent about shipping times, particularly for international orders, which can be affected by various factors. I understand that this delay is particularly disappointing given the value of your order. Communication and Tracking: We apologize if the communication was not as effective as it should have been. It’s crucial for our customers to feel supported and informed throughout the process. Regarding the tracking link, we acknowledge that there may have been an issue, and we regret any confusion this has caused. Shipping Address Change and Costs: We appreciate your cooperation with the shipping address change and understand that this might have contributed to the delay. We absorbed the additional $500 in shipping costs due to this change to facilitate the process for you. Current Status and Resolution: I want to assure you that we are dedicated to resolving this issue. As a next step, we will immediately investigate the current status of your order and ensure that the tracking information is updated and accurate. We value your business and want to ensure your satisfaction with our service and products. As a gesture of our commitment to resolving this matter, we will explore what additional steps we can take to compensate for the inconvenience caused by this delay. Please allow us some time to look into this, and we will update you as soon as possible. You can reach us directly at [email protected] for any further queries or updates. Thank you for your patience and understanding. We are committed to making this right for you. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightApr 1, 2023

Thank you so much for sharing your positive experience with Vakkerlight! We are thrilled to hear that you love your new pendant lights and that they perfectly suit your space. Customization Process: It’s great to know that our team could assist you effectively in creating custom fixtures to meet your specific needs. We always strive to provide personalized service and ensure that our customers are completely satisfied before placing an order. Your appreciation for the effort and patience shown by our customer representative is genuinely valued. Delivery and Packaging: We apologize for the slight delay in delivery, but we are delighted to hear that everything arrived in perfect condition. We understand the importance of careful packaging, especially for delicate items like light fixtures. Installation Experience: Your feedback regarding the installation process is highly appreciated. We constantly look for ways to improve our products and the overall customer experience. Junction Box Suggestion: Your idea to include a junction box for fixtures with more than three pendants is insightful. This could indeed simplify the installation process, and we will definitely consider this for future product designs. Temporary Canopy Holding Mechanism: The suggestion for a system to hold the canopy in place during installation is excellent. We recognize how such a feature could ease the installation process, especially for larger fixtures. Rest assured, we will take this feedback to our product development team for consideration. Thank you again for choosing Vakkerlight and for taking the time to write such a detailed review. We are incredibly grateful for customers like you and look forward to serving you again in the future. If you have any more suggestions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Warm regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightFeb 27, 2023

Thank you for your feedback wish you a happy shopping We are committed to providing five-star after-sales service.

Response from VakkerlightFeb 27, 2023

Thank you for reaching out, and I'm sorry to hear about the delay in receiving your 3 bird chandelier. I'm Martin from Vakkerlight Customer Service, and I'm here to help resolve this issue. Tracking Information: I understand how important it is to receive your order promptly. I want to assure you that your order is in transit. We have already shared the tracking number (1Z0VE5970324484667) with you via email. You can use this number to monitor the progress of your shipment. Shipping Status: Just to reiterate, your order was shipped a few days after your purchase. We expect the package to be delivered within 10 working days from the shipping date. According to our records, your order should arrive at its destination around February 10th. Credit Card Chargeback Dispute: We completely understand your concerns due to the delay. However, we kindly ask for your patience and to consider canceling the credit card chargeback dispute, as we are actively working to ensure your order reaches you. Further Assistance: If the package does not arrive by the estimated delivery date or if there are any issues with the shipment, please let us know immediately. We are committed to resolving any problems and ensuring you are satisfied with your purchase. Thank you for your understanding and patience in this matter. If you have any more questions or need further assistance, please don't hesitate to contact us. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightJan 30, 2023

Thank you for your recent update, and I'm relieved to hear that your Sphere & Stem Chandelier arrived yesterday. I'm Martin from the Vakkerlight Customer Service team, and I appreciate you taking the time to share your experience. Product Quality: It's great to know that the chandelier, especially the glass spheres, arrived intact and that you are impressed with its quality. Our products are indeed designed to meet high standards, and we're glad this is reflected in your order. Shipping Time and Communication: We apologize for the extended shipping time and any confusion caused by the tracking information. We understand how important clear and accurate delivery expectations are to our customers. We are continually working on improving our logistics and communication to prevent such issues in the future. Your Feedback: As you've now had a chance to see and evaluate the chandelier, we would greatly appreciate your feedback on whether it meets your expectations in terms of design, functionality, and overall satisfaction. Your input is valuable to us and helps in improving our services. Addressing Concerns: Please rest assured that any discrepancies or issues with the product will be promptly addressed. If there's anything specific that needs our attention, don't hesitate to let us know. Thank you once again for your patience and for updating your review. We hope that the chandelier adds a beautiful touch to your space. If you have further questions or need assistance, please feel free to contact us. Best regards, Martin Vakkerlight Customer Service Team