VakkerlightReviews of vakkerlight.com

Response from VakkerlightDec 5, 2025

Hi Customer , We’re very sorry to hear about your experience and completely understand how frustrating it must have been to wait for your order and manage the return process. We truly appreciate you sharing your feedback. To help us assist you better and find a suitable solution, could you please provide your order number? This will allow us to follow up with you directly via email and ensure everything is resolved. We’d also like to clarify that Vakker Lighting is a legitimate lighting company. Our Baltimore office address is valid, and we have warehouses around the world. Depending on the warehouse from which your order was shipped, returns need to be sent back to that specific location. Regarding shipping, your order was placed using our standard shipping option, which is indicated at checkout. Standard shipping time is calculated from the date the package leaves the warehouse, and your order’s delivery time was within that expected range. We sincerely hope to make this right for you and truly appreciate your patience and understanding. Please share your order number so we can assist you further. Warm regards, The Vakker Lighting Team

Response from VakkerlightNov 24, 2025

Hi Customer , Thank you for taking the time to share your experience. We completely understand how frustrating it can be to wait longer than expected for a product, and we truly apologize for any inconvenience this has caused. We would like to clarify that our shipping times are usually calculated from the moment the order is dispatched. While we always aim for fast delivery, international shipments can sometimes take longer due to customs or local courier procedures. Please rest assured that we are a trustworthy and fully legitimate lighting company, and we would never intentionally mislead our customers. Regarding returns, if a product is in good condition, the return shipping is generally the responsibility of the customer. These costs are set by the local courier and can vary depending on the location, so unfortunately, we do not have control over them. To better understand your situation and find the best way to assist you, could you kindly provide your order number? Once we have this information, we will review your order carefully and work with you to find a suitable solution. We truly value your feedback and hope to make this right for you. Thank you for giving us the opportunity to assist. Warm regards, Customer Service Team

Response from VakkerlightMar 26, 2026

Dear Lena Kane, Thank you so much for your kind words! We’re delighted to hear that the floor lamp is just what you were looking for and that our service met your expectations. We hope it adds the perfect touch to your newly redecorated living room and that you enjoy it for years to come. Warm regards, Nicole Lee Customer Support Team

Response from VakkerlightNov 12, 2025

Hi Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced with your order. We completely understand how disappointing it can be when a purchase does not go as smoothly as expected, and we truly value your perspective. Regarding your concerns: Return policy: While our products themselves are fully functional, we understand that sometimes a return may be necessary. For international returns, customers are generally responsible for return shipping costs. If you do wish to return your order, we can provide you with a nearby return address to make the process as convenient as possible. Installation instructions: We apologize if your package did not include installation instructions. We are improving our process to ensure that every order includes clear instructions. In the meantime, if you need a copy, please feel free to contact us via email, and we will provide the instructions promptly. We genuinely hope this helps address your concerns. Our goal is always to ensure a smooth and positive experience for every customer, and your feedback helps us improve. Please do not hesitate to reach out if you need any further assistance—we are happy to help. Thank you for giving us the opportunity to make this right. Best regards, Customer Service Team

Response from VakkerlightOct 26, 2025

Hi, We’re sorry to hear that you are upset. We want to assure you that Vakkerlight is a legitimate company, and we take customer satisfaction very seriously. All of our products are carefully inspected before shipment, and we actively track and support every order until it arrives safely. We are genuinely sorry to read about your frustration and the extremely negative experience you've described. We take feedback like this very seriously, and we want to make this right. We have tried to locate your order based on the information provided in this review, but unfortunately, we were unable to find a matching file. We absolutely want to investigate this for you. To help us find your order and address your concerns, could you please contact our customer support team directly at [email protected]. Please provide any of the following so we can assist you: Your Order Number The full name on the order The email address used to make the purchase We are committed to resolving this for you. Once we have those details, we can review your order and find a proper solution. Best regards, Miya Customer Service Team.

Response from VakkerlightNov 12, 2025

Dear Customer, We are very sorry to hear about your experience and truly apologize for any frustration or inconvenience this has caused. We completely understand how upsetting it can be to place an order and not receive it as expected. If you could kindly share your order number or any details related to your purchase, we would be happy to look into this for you and provide the tracking information. Usually, we send a tracking number via email once an order is shipped to make sure our customers can follow their packages. If you did not receive this, we will make it a priority to check your order and get back to you with an update as soon as possible. We sincerely appreciate your patience and the opportunity to make this right. Your trust is very important to us, and we want to ensure you are fully supported. Warm regards, Customer Service Team

Response from VakkerlightOct 15, 2025

Dear Melissa, Thank you for bringing your experience to our attention. I am the administrator here at Vakkerlight, and I sincerely regret that your purchase has led to such frustration. We take your feedback very seriously, especially your concerns about the product material and the claim of a scam. We want to address these points directly and transparently. We are not a scam site. We are a dedicated retailer sourcing unique, designer-inspired lighting. We stand by our products and our commitment to customer satisfaction. We want to solve this for you immediately. To conduct an immediate internal investigation and confirm the exact materials of the fixture you received, and to move forward with a suitable resolution (which could include a full refund or a replacement), we urgently need your order number. Please reply to this message with your Order Number (or the name/email used for the purchase). Once we have this information, we can analyze the exact product you received and offer you a solution based on the actual situation, whether that is a material error or a logistics failure. We assure you, the international origin of our items does not prevent a return or refund when an item is defective or incorrectly described. We will honor a clear path to resolution for you. We look forward to hearing from you soon so we can correct this experience. Sincerely, Vakkerlight Administrator