VakkerlightReviews of vakkerlight.com

Response from VakkerlightJan 28, 2026

Hi, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how concerning it is when an order has not yet been received. We take situations like this very seriously and would sincerely like the opportunity to look into this for you. At the moment, however, we’re unable to locate your order, as we have not received any prior contact or order details associated with this review. To assist you as quickly as possible, we kindly ask that you either contact us directly at [[email protected]] or reply to this review with your order number and the email address used at checkout. With this information, we will be able to locate your order, review its status, and provide you with clear next steps, including delivery details or a refund if applicable. We value every customer and are committed to providing transparent and reliable support. We sincerely hope you’ll allow us the chance to resolve this matter for you.

Response from VakkerlightJan 27, 2026

We are very sorry to see your review and to learn about your experience. We understand how frustrating it can be when a product does not meet expectations, and we truly regret the inconvenience this has caused you. We would like to clarify that we are a legitimate lighting company, operating openly and responsibly. We do not engage in deceptive practices, and before shipment, all lighting fixtures go through strict quality inspection, including functionality testing and confirmation that all required components are included. We would also like to clarify—respectfully—that we did not receive any prior contact from you regarding missing parts before this review was posted. We sincerely regret that this issue was not brought to our attention earlier, as we are always willing to assist and resolve concerns through our after-sales service. Our team has already reached out to you via [email protected] and shared an installation guide for reference. We kindly ask that you arrange all received components, take clear photos, and send them to us so we can review the situation accurately. If any component is confirmed to be missing, we will provide replacement parts or an appropriate solution. This is a standard part of our after-sales support, and we remain committed to resolving this matter in a fair and responsible way. We value transparency and customer feedback, and we sincerely hope to have the opportunity to review your order and properly address your concerns.

Response from VakkerlightJan 23, 2026

Dear Amanda, We sincerely apologize for the negative experience you’ve had and the previous resolution offered. We want to address this matter properly and make it right. Please provide your Order Number so we can immediately investigate your case and provide a more satisfactory solution. Thank you for your patience and for bringing this to our attention.

Response from VakkerlightJan 19, 2026

Hi , Thank you so much for reaching out to us. We truly appreciate you taking the time to contact us. To help us assist you as quickly and accurately as possible, could you kindly share your order number along with the email address you used when placing the order? This will allow us to locate your order and provide the best solution for your concern. Additionally, if your inquiry is regarding an issue with a received item, please feel free to send us details about the lamp(s) you have received, along with a description of the specific problem, to [email protected] . Providing this information via email will help us understand the situation fully and allow us to resolve it efficiently. We completely understand how important this is to you and are here to support you every step of the way. Your patience and cooperation mean a lot to us. Looking forward to your reply so we can resolve this promptly. Warm regards, Customer Service Team

Response from VakkerlightJan 15, 2026

Dear Sebastian, We have sent you a detailed solution via email to address your concerns regarding the Terra Bloom Pendant Light. Please check your inbox for the options we've provided, including an exchange, partial refund, or a full return. Let us know how you'd like to proceed, and we'll be happy to assist further.

Response from VakkerlightJan 14, 2026

Dear Jason, Thank you for sharing your feedback. We sincerely apologize that your recent purchase of the Velano Curve Ceiling Fan Light and Ceramic Geometry Wall Lamps did not meet your expectations, and for the frustration caused by our return process and communication. Regarding the Materials: We would like to clarify that the light cover of the Velano Curve Ceiling Fan is crafted from High-Grade Optical Acrylic. In the lighting industry, professional-grade acrylic is often used instead of glass for ceiling fans because it is lightweight, shatterproof, and provides superior light diffusion without yellowing over time. We apologize if this was perceived as low-quality plastic, as our goal is to use durable materials that ensure safety and optimal performance. Regarding Our Location and Returns: We hear your concerns regarding our warehouse location. While our administrative and design offices are located in the US, our specialized manufacturing and fulfillment centers are located in Asia to ensure the craftsmanship of our unique designs. We recognize that our "Hassle-Free Return" policy did not feel easy in your case, and we are currently reviewing our website's transparency regarding return shipping logistics to prevent any future confusion. Our Commitment to You: We value your business and do not want you to feel dissatisfied with a $700 investment. We have reached out to you directly via email to offer a significantly higher resolution than the initial 15% offer. Our management team is committed to finding a solution that honors our promise to our customers. Thank you for your patience as we work to make this right. Best regards, Miya Vakkerlight Management Team

Response from VakkerlightJan 9, 2026

Dear Brad, Thank you for your feedback. We are very sorry to hear that the color of the fixture wasn't what you expected and that our return process felt difficult. Our goal is always to provide a smooth experience, and we regret that we missed the mark this time. Regarding the return shipping costs, we understand your concerns. We would like the opportunity to review your order and see if we can offer a more flexible solution to help you avoid these high expenses. Could you please provide your Order Number here, or email it to us at [email protected]? Once we have your details, we will prioritize your case to find a resolution that works better for you. We value your support and hope to resolve this as quickly as possible. Best regards, Miya Customer Excellence Team

Response from VakkerlightJan 9, 2026

Hi there, We’re very sorry to hear about your experience, and we genuinely appreciate you taking the time to share this feedback. We understand how frustrating it can be when things don’t go as expected, and we never want any customer to feel unsupported or disappointed. Please know that we take every concern seriously, and our team does try its best to assist customers and resolve any issues that arise. Regarding shipping, when the standard shipping method is selected at checkout, the estimated delivery time is typically 4–6 weeks, and this timeframe is clearly stated during checkout. While we recognize that longer transit times may not be ideal for everyone, we do want to clarify that most packages are delivered within the stated window, and we regret that this was not the case for you. We’d also like to clarify how fulfillment works on our end. Vakker Lighting is a legitimate lighting company, and we operate using multiple warehouses. When an order is placed, it is fulfilled from the warehouse that currently has the item in stock. This allows us to offer a wider selection of designs, but it can mean that different orders may ship from different warehouse locations depending on inventory availability. To assist you further, could you please provide your order number? We would like our Customer Support Supervisor to personally review your case and work toward a fair and reasonable solution. Our intention is always to make sure customers are taken care of. Thank you again for sharing your feedback — it truly helps us improve our communication and service moving forward. Warm regards, Vakker Lighting Support Team