VakkerlightReviews of vakkerlight.com

Response from VakkerlightMar 26, 2026

Dear Masha Ignatyeva, Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience and the issues you encountered with your lamp. To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable resolution. We would also like to clarify that returns to a U.S. address are supported. If you were previously informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightOct 6, 2025

Hi David Martinez, This is Martin from Vakkerlight. I want to clarify a few points regarding your order and the concerns you raised. Our records show that the product you received had no quality issues. As part of our negotiated solution, we issued a full refund, and we did not require you to return the product. However, after receiving the refund, you requested additional compensation of $3,000, despite your original order totaling $1,000. We consider this request unjustified, and it is concerning that negative reviews were posted after receiving the refund. We have acted in good faith throughout this process and are committed to resolving issues through constructive negotiation, not disputes or additional claims. If you have any factual losses or further information to provide, please share them so we can address them appropriately. We hope to resolve this matter fairly and professionally and ask that further correspondence remain focused on facts and resolution. Best regards, Miya Vakkerlight Team

Response from VakkerlightMar 26, 2026

Dear Erica, Thank you for sharing your feedback. We’re sorry to hear that your chandelier didn’t fit as planned. We would like to clarify that we do support returns to our U.S. warehouse. If you prefer a full return rather than an exchange, you may send the unopened chandelier back to our U.S. address, and our team will process it accordingly. If you’re interested in an exchange instead, we are happy to provide options to help you select a suitable replacement. Once you contact us with your order details, our support team will review your case and offer the most appropriate solution. We appreciate your patience and the opportunity to assist you. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightOct 6, 2025

Hi Cailin Goldberg-Meehan, This is Martin from Vakkerlight. I wanted to follow up regarding your concerns. We offer a partial refund as an alternative to returning the package, primarily to help you avoid the high costs of international shipping. Please note that this is a preliminary suggestion, not a final solution. If you prefer a full refund, you are welcome to return the package to us, and we will process the refund upon receipt. Our goal is to resolve this matter through direct communication and negotiation to ensure a fair outcome for both parties. Could you please provide any additional details or photos if needed? This will help us finalize the resolution quickly. Best regards, Martin Vakkerlight Team

Response from VakkerlightMar 26, 2026

Dear Наталья Люпаева, Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your purchase. To help us investigate and provide a suitable solution, could you please share your order number or any relevant purchase details? Once we receive this information, our support team will review your case and get back to you with appropriate options, including the possibility of a return and refund if applicable. We appreciate your patience and the opportunity to make this right. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightOct 6, 2025

Hi Wanting Zhou, This is Martin from Vakkerlight. I wanted to follow up regarding your fan order and the concerns you raised. We have already sent you a new light source and all necessary accessories as a replacement. According to our records, your issue has now been resolved. We kindly ask that you update or edit your review to reflect the resolution of your issue. Accurate feedback helps other customers make informed decisions. If you have any further questions or need additional assistance, please provide more information, and we’ll be happy to help. Best regards, Martin Vakkerlight Team

Response from VakkerlightSep 21, 2025

Hi Presley Hamrick, This is Martin from Vakkerlight. I’m very sorry for the delays you’ve experienced with your order. Your order was temporarily delayed due to customs inspection, which is beyond our control. We understand your frustration and want to clarify that you requested a credit card chargeback, which has been approved, and the refund has been processed. The good news is that your replacement order is on its way, and we have already instructed the courier to expedite delivery. The order should arrive shortly, and we appreciate your patience during this process. We kindly ask that you consider updating your review once you receive the lights, as this helps other customers have an accurate understanding of our service. If you have any questions or need further assistance, please provide more details, and we’ll be happy to help. Best regards, Martin Vakkerlight Team

Response from VakkerlightOct 6, 2025

Hi Mark Scatamacchia, We have reviewed your complaint and all updates regarding your wall light order. We want to sincerely apologize for the genuine failures in our service, and we also wish to clarify the details of your replacement. First, we deeply apologize for the initial poor experience and the unacceptable delay in shipping your replacement. The 3-week gap between a label being printed and FedEx receiving the item is not our standard of service. We understand how frustrating this was, and we are sorry. Regarding the replacement light you received on October 30th, we need to clarify the facts. Your original lamp was a plug-in model. When you selected a different model as a replacement, our team discussed the new item's specifications with you. Our records confirm that you specifically requested the hard-wired version of the new light. To ensure 100% accuracy and your complete satisfaction before shipping, we took detailed photos of the hard-wired replacement light we had prepared for you. These photos, which clearly showed the wiring, color, and details, were sent to you for final approval. We only arranged the shipment after you personally confirmed that this hard-wired light was correct and that you were satisfied with it. We shipped the exact item that you approved and are truly sorry that this item is no longer suitable for your needs. Our primary goal is to solve this problem for you. Since you now require a plug-in version, we are happy to send you a new plug-and-cable kit . This kit will allow you to convert the hard-wired lamp into the plug-in style you need. If you would like us to send this kit, please reply to us by email. We hope this solution will finally resolve this matter for you. Warm regards, Miya Customer Service Team