VakkerlightReviews of vakkerlight.com

Response from VakkerlightFeb 23, 2026

Dear Ann Reid, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Rotatable Cylinder Rechargeable Wall Lamp did not meet your expectations as a bedside reading light. We completely understand how important brightness is for that purpose. We would like to clarify that we do support returns. However, because our products are shipped internationally, returns can involve significant additional shipping costs. For this reason, we generally do not recommend returning items that are not defective, as the return shipping expense can sometimes outweigh the refund amount. That said, returns are absolutely possible. Regarding the 20% refund mentioned — if this solution did not meet your expectations, we have reached out via email with additional options. Please kindly check your inbox, as we are currently offering alternative solutions to help resolve this matter in a way that works better for you. We truly believe that any issue can be resolved through open discussion, and our team is fully committed to finding a fair and reasonable solution. If you still prefer to return the product, we can certainly provide you with the appropriate return address and instructions. Your satisfaction is important to us, and we genuinely appreciate the opportunity to make this right. Sincerely, Miya Customer Service Team

Response from VakkerlightMar 26, 2026

Dear D Glasgow, Thank you so much for sharing your experience! We’re thrilled to hear that your wall sconces arrived safely and met your expectations. It’s wonderful to know that the packaging and product quality made a positive impression. We truly appreciate your patience and your kind feedback—it means a lot to our team. We hope you enjoy your new lights once installed! Warm regards, Nicole Lee Customer Support Team

Response from VakkerlightMar 7, 2026

Hi Garrett, Thank you so much for sharing your experience with us. We’re truly sorry that your order didn’t arrive exactly as expected and completely understand how frustrating this must have been. We genuinely appreciate your patience and your feedback—it helps us improve. After reviewing the photos you kindly shared, it appears that the light shade itself is fully functional. Sometimes during shipping, screws can become slightly loose, which can cause misalignment. Gently tightening them will restore the light to its intended condition. We’re also taking your experience to heart and are actively working on improving our return process and customer communication to make things smoother in the future. Of course, if you still wish to return the lights, we’re happy to provide a return address and guide you through the process. Please note that return shipping would be covered by the customer, but your refund will be processed promptly once the items are received. We hope this helps clarify the situation, and we’re committed to making every customer experience better. Thank you again for your thoughtful feedback. Warm regards, Vakkerlight Customer Support Team

Response from VakkerlightFeb 16, 2026

My name is Martin, and I’m the Customer Service Manager. First of all, I’m truly sorry to hear about your experience. I completely understand how disappointing it must be to receive a damaged box—especially for a lamp that was an important purchase for you. While a crushed outer carton can certainly be concerning, in many cases the product inside remains intact because we use custom-fitted foam packaging designed to protect the lamp during transit. That said, the lamp should absolutely not rattle in the base or fail to function, and I sincerely apologize if our previous responses gave the impression that we were dismissing your concerns. That was never our intention. Our standard process is to first confirm whether the product itself is damaged, as shipping cartons can sometimes appear compromised while the internal packaging has done its job. We kindly ask customers to attempt installation and testing so we can determine the exact issue. If the lamp is indeed defective or damaged—as you’ve described—we will of course fully support a return or replacement in accordance with our policy. To move this forward as quickly as possible, could you please provide: A short video showing the rattling sound A photo of the damaged outer box A brief video demonstrating that the lamp does not power on Once we receive this, we will immediately arrange the appropriate solution for you, whether that is a replacement or a return with a provided address. We truly value your feedback and your business, and I’m sorry this experience has been frustrating. Please rest assured that we are committed to resolving this properly for you. Kind regards, Martin Customer Service Manager

Response from VakkerlightFeb 8, 2026

Dear Jay, Thank you for your feedback and for sharing your experience. We understand that long shipping times and unclear installation steps can be frustrating, and we sincerely appreciate your patience. If you encounter any issues during installation, please do not hesitate to contact our support team. We are happy to guide you through each step and ensure that your fixture is installed safely and securely. Our goal is to make sure you are fully satisfied with your purchase. For your convenience, we can provide additional installation instructions, tips, or even a video walkthrough to assist with wall mounting and safe handling of the fixture. Please reach out to us at [email protected] or reply to this email, and we will work with you directly to complete the installation successfully. Thank you again for choosing Vakkerlight. Best regards, Martin Vakkerlight Customer Support Team

Response from VakkerlightFeb 7, 2026

Dear Alex Bertles Thank you for reaching out and sharing your concerns regarding your Cambridge Wooden Chandelier. We are very sorry to hear about the issues you experienced with the installation. To assist you further, could you please provide your order number? This will allow us to locate your purchase and evaluate the situation in detail. We want to assure you that we take all safety concerns seriously. In many cases, an electrician may be unfamiliar with the structure and installation method of our chandelier and may subjectively determine it is unsafe, even though the fixture meets design and safety standards. That said, we will thoroughly investigate your situation and work with you to resolve the issue appropriately. Once we have your order information, we will review the details and provide guidance on the next steps, including replacement parts, installation support, or other solutions as needed. Our goal is to ensure your chandelier is installed safely and that you are satisfied with your purchase. Thank you for your understanding and cooperation. We look forward to your reply so we can assist you promptly. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightJan 31, 2026

Dear Stefanie Olarte, Thank you for sharing your feedback. My name is Miya, and I am the Sales Manager at Vakkerlight. I am sincerely concerned to hear about your experience, especially regarding the $3,000 fixture for your custom home project. We deeply value our professional partnerships with builders and designers, and it is clear we have not met your expectations in this instance. The situation you described—shipping damages, a 4-month lead time, and a breakdown in the return process—is not the level of service we strive to provide. I would like to personally investigate the communication history and the "local resale" suggestion you mentioned to ensure a fair resolution is reached for your client. To help me investigate the details and take immediate action, could you please provide your Order Number? You can also reach out to me directly at [email protected]. I am committed to reviewing the specifics of this case and working with you to find a more appropriate solution for a high-value order of this nature. We appreciate your patience and look forward to your reply. Best regards, Miya Manager, Vakkerlight Team

Response from VakkerlightJan 30, 2026

Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced regarding your return and exchange process. It is never our intention to leave our customers with a negative impression, and we take your concerns about transparency and service very seriously. We would like to clarify a few points regarding our operations and the solutions we proposed: Our Presence: While our corporate headquarters is located in Baltimore, MD, we ship our specialized lighting collections directly from our international distribution centers to ensure we can provide a wide variety of unique designs. Shipping & Returns: Our "Hassle-Free" policy is something we strive to uphold; however, because these designer fixtures involve significant international logistics and handling, the costs associated with non-quality returns can be quite high. Efforts to Assist: We understand that the initial $180 shipping quote for an exchange was a concern. To help facilitate a more reasonable resolution, we reached out to offer a shared shipping arrangement where we would cover a larger portion of the fees, reducing your contribution to $120. We aimed to provide a supportive alternative to the standard return expenses. We value your business and are committed to improving our communication standards based on your feedback. Our goal remains to ensure you are satisfied with the final outcome of your project. If you are open to it, we would like to continue our dialogue privately to find a solution that works for you. Please feel free to reach out to us at [email protected]. Best regards, Miya Vakkerlight Team