VakkerlightReviews of vakkerlight.com

Response from VakkerlightMay 12, 2026

Dear Kominars Kathryn, We are sorry to hear that you were disappointed with your experience, and we truly regret that the fan did not work out for your space as expected. To clarify, the return request was made because the fan was smaller than preferred for your living room, not because the incorrect item was shipped or because the product was defective. When you first contacted us regarding the installation concern, we also explained that the fan could be used with a sloped ceiling by using a compatible sloped-ceiling adapter, and we offered to help arrange that accessory for you. When you later confirmed that the main issue was the fan size, we explained the available return option and the potential cost of international return shipping. Since this was an international order, the return would need to be sent back to our warehouse, and the return shipping cost would be the customer’s responsibility for a non-defective return. To help you avoid the high cost and inconvenience of returning a large ceiling fan internationally, we offered an alternative solution: you could keep the fan and receive a 25% refund. This option was accepted, and the refund was processed promptly back to your original payment method. We understand this may not have been the perfect outcome you originally hoped for, but we did our best to provide a practical and fair resolution while helping you avoid additional return shipping expenses. We remain sorry for your disappointment and appreciate the opportunity to clarify the situation. Best regards, Ling Customer Service Team

Response from VakkerlightMay 12, 2026

Dear Megan Dorsay, Thank you so much for taking the time to share your 5-star review and the lovely feedback! We are thrilled to hear that the lights arrived safely and that you found the quality to be top-notch. Our team puts a lot of effort into secure packaging to ensure everything reaches our customers in perfect condition, so it is great to know that it made a difference for you. It’s also wonderful to hear that the installation was smooth and easy. Your satisfaction is our priority, and reviews like yours truly inspire our team. Enjoy your new lighting, and please don't hesitate to reach out if you ever need anything else in the future! Warm regards, Miya Customer Service Manager | Vakkerlight Team

Response from VakkerlightMay 12, 2026

Thank you very much for your feedback! We are delighted to hear that you like the design. Regarding your questions about brightness and replacing the light source, we have reached out to you via email to provide specific solutions and technical guidance. Please check your inbox so that we may assist you in adjusting the lighting to your complete satisfaction. We are committed to ensuring that you are 100% satisfied with your purchase! Sincerely, Tammy Customer Service Team

Response from VakkerlightMay 12, 2026

Dear Johnson, Thank you so much for your 4-star review and for your kind words about our lights! We are thrilled to hear that you love the beautiful design and quality. We also truly appreciate your honest feedback regarding the shipping and communication. We apologize if we fell short in those areas during your order, and please know that we are actively working on improving our logistics and response times to provide a smoother experience in the future. Thank you again for your support and for choosing Vakkerlight. We hope to have the opportunity to serve you even better on your next project! Best regards, Ling Vakkerlight Team

Response from VakkerlightMay 12, 2026

Hi, Thank you for your feedback. We’re glad to hear that you like the light and that it meets your expectations in both style and light output. We’re sorry that the shipping time was longer than expected. We have already contacted you by email regarding this matter. Please kindly check your inbox when convenient. Best regards, Tammy Customer Service Team

Response from VakkerlightMay 12, 2026

Hi， Thank you for your candid feedback. We sincerely apologize for the frustration caused by the shipping delay and the defect in the product you received. We want to formally clarify that we have now processed a full refund for your order. We never intend to mislead our customers; our previous correspondence was an attempt to understand the manufacturing defect, but we realize now that it felt dismissive of your time and experience. We are a real team of people dedicated to lighting design, and we have taken your feedback to heart to improve our quality control and shipping transparency. We hope that this full refund demonstrates our commitment to doing the right thing. If there is anything else we can do to assist you, please reach out to us directly at [email protected]. Best regards, Miya The Vakkerlight Management Team

Response from VakkerlightMay 12, 2026

Dear Carole Torbinski, All the best to you! Your package will be delivered to your address on May 15, please check. Tracking number: 870774312229 Tracking URL: https://www.fedex.com/en-us/home.html If you have any other questions or if we can provide any other assistance, please feel free to contact us. We are committed to providing you with the best service. Best regards, Ling Customer Service Team

Response from VakkerlightMay 13, 2026

Dear Dustin Mann, Thank you for your feedback, and please accept our sincerest apologies for the frustration caused by the shipping delay and the communication experience you had with us. We understand that waiting over a month for your lighting is far from ideal. Because we ship our designer collections via sea freight to ensure safe transit, the process can sometimes take longer than expected due to customs and port logistics. However, we clearly missed the mark in keeping you properly updated during this time. According to our records, your package was successfully delivered to your front door on May 9th. We truly hope that the quality of the light fixture meets your expectations now that it has arrived. We are a small team striving to improve our logistics and transparency. If you have any further questions or if there is anything we can do to make this right, please contact us directly at [email protected]. Best regards, Miya Customer Service